Guest Services Representative
23 hours ago
We are seeking a highly skilled Guest Services Agent to join our team at AccorHotel. As a key member of our front-line staff, you will be responsible for delivering exceptional customer service and ensuring that our guests have a memorable and enjoyable stay with us.
Key Responsibilities- Guest Communication: Respond to all guest inquiries and concerns in a professional and courteous manner, ensuring that their needs are met and exceeded.
- Accommodation Support: Assist guests with organizing their accommodations, including room assignments, amenities, and services.
- Problem Resolution: Resolve any issues or complaints that may arise during a guest's stay, ensuring that they are satisfied with the outcome.
- Team Collaboration: Work closely with other departments, including Housekeeping, Food and Beverage, and Front Desk, to ensure seamless service delivery.
- Excellent Communication Skills: Possess excellent verbal and written communication skills, with the ability to interact with guests from diverse backgrounds.
- Customer Service Experience: Have previous experience in customer-facing roles, with a proven track record of delivering exceptional service.
- Professional Presentation: Maintain a professional appearance and demeanor at all times, ensuring that you represent AccorHotel in a positive and respectful manner.
- Competitive Pay: Enjoy a competitive hourly rate, with opportunities for career advancement and professional growth.
- Benefits Package: Receive a comprehensive benefits package, including access to employee discounts, training programs, and career development opportunities.
- Collaborative Work Environment: Work in a dynamic and supportive team environment, with opportunities to learn and grow with a global hospitality leader.
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