Nighttime Guest Services Representative

2 weeks ago


Santa Monica, California, United States Viceroy Hotel Group Full time

Position Title: Overnight Guest Service Agent

Category: Front Office

Overview:

The Overnight Guest Service Agent is dedicated to delivering exceptional service and crafting unforgettable experiences by establishing emotional connections with every guest.

Key Responsibilities:

  • Conducting Night Audit procedures
  • Ensuring complete guest satisfaction during arrival and departure
  • Verifying payment accuracy and accountability
  • Managing deposits and check cashing
  • Posting miscellaneous charges
  • Executing all registration protocols
  • Handling telecommunications tasks, including responding to incoming calls
  • Performing additional reasonable duties as assigned by the Director of Front Office, Assistant Front Office Manager, or Front Desk Supervisor

Required Skills and Knowledge:

  • Positive attitude and demeanor
  • Energetic and outgoing personality
  • Strong service orientation
  • Team player mentality
  • Able to manage multiple tasks simultaneously
  • Excellent interpersonal, analytical, and organizational abilities

Physical Requirements:

  • Ability to lift up to 25 lbs.
  • Capability to bend, stoop, squat, and stretch
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, listening, and visual acuity
  • Must be able to walk and stand for extended periods, up to four hours

Qualification Standards:

Education: High school diploma or equivalent required.

Experience: A minimum of two years in Guest Reception or a similar role, preferably in a luxury hotel environment.

Grooming: All team members must maintain a neat and professional appearance, with specific standards provided.

Viceroy Hotel Group is a premier hotel company known for its desirable locations, unique designs, exceptional dining experiences, and personalized service that resonates with our guests. As a leader in creativity and innovation, our hotels leverage the diverse backgrounds and talents of our remarkable team for optimal success. EOE.

Le Meridien Delfina will consider qualified applicants, including those with criminal histories, in accordance with local 'Fair Chance' ordinances.



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