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Guest Services Representative

2 months ago

Santa Rosa, California, United States Flamingo Resort & Spa Full time

Company Overview:
At Pyramid Global Hospitality, we prioritize our people. Our commitment to a supportive and inclusive workplace is evident in our focus on diversity, professional growth, and employee wellbeing. We offer a comprehensive range of benefits, including health insurance, retirement plans, and paid time off, alongside unique perks such as wellness programs and discounts. Our dedication to employee development ensures that all team members have access to training and opportunities to advance their careers in a collaborative environment.

Location Overview:
The Flamingo Resort & Spa is a stunning property that combines mid-century design with modern amenities, providing an exceptional retreat experience.

Position Summary:
The Guest Services Representative is responsible for welcoming and registering guests, ensuring a high standard of service, and managing guest accounts upon their departure.

Key Responsibilities:

  • Provide a warm and genuine welcome to guests, utilizing clear communication to understand their needs and offer accurate information about hotel services and local attractions.
  • Facilitate the registration process by accurately entering and retrieving guest information, confirming details such as the number of guests and room rates, and promoting hotel offerings.
  • Handle financial transactions, including credit card verification, cash handling, and processing various forms of payment, ensuring accuracy in all calculations.
  • Respond promptly to phone inquiries, taking messages and relaying information to guests as needed.
  • Manage guest check-out processes, ensuring satisfaction and addressing any concerns that may arise.
  • Maintain composure and professionalism during busy periods and emergencies, effectively resolving issues related to guest accommodations.
  • Address guest complaints with thorough research and effective solutions, taking ownership of challenges to ensure a positive experience.

Additional Information:
Due to the nature of the hospitality industry, flexibility in scheduling may be required to meet the operational needs of the resort.

Qualifications:

  • Basic mathematical skills and proficiency in using calculators for accurate financial transactions.
  • Strong interpersonal skills to effectively interact with guests and resolve conflicts with patience and diplomacy.
  • Ability to stand and move throughout the front office while performing essential job functions.
  • Effective communication skills in English, both written and verbal.
  • Proficiency in using computer systems for data entry and information retrieval.
  • Ability to recognize and respond to emergency situations.
  • Prior experience in hospitality is preferred but not required.

Compensation:
The compensation for this role ranges from $20.00 to $22.00 per hour, depending on qualifications and experience.