Guest Services Representative
1 week ago
OUR STORY
We are a company that combines luxury and lifestyle experiences focused on Movement, Nutrition, and Regeneration. Alongside Equinox, our portfolio includes brands such as Blink, Pure Yoga, SoulCycle, Furthermore, and Equinox Hotels, all celebrated for motivating both members and employees to optimize their lives. With over 200 locations in major cities across the United States, as well as in London, Toronto, and Vancouver, we are dedicated to excellence.
OUR CODE
We are committed to high performance living and embody this philosophy by prioritizing our health and fitness. We believe in the untapped potential within everyone and understand that a disruptive approach is essential to unlocking it. We dream big and refuse to accept mediocrity. We pay attention to every detail and strive for 110% effort to ensure that we deliver the Equinox experience, enabling our members to achieve remarkable results. We are always on the lookout for what’s new, what’s now, and what’s next, leading rather than following in fashion, culture, and consumer behavior. We are more than just a company; we are a community dedicated to each other's success, valuing humility and a team-oriented approach at every level.
If you are a high-achieving individual who is passionate about success and inspiring others, we are eager to explore career opportunities with you.
Position Overview
We are seeking dynamic, innovative, and enthusiastic Guest Services Representatives to join the Equinox team. This role is ideal for candidates who wish to make a substantial impact within a vibrant and evolving organization.
- Professionally welcome members and guests
- Verify membership IDs upon entry
- Answer phone inquiries with professionalism
- Address member questions, concerns, and discrepancies
- Update member accounts as necessary
- Maintain a tidy and organized workspace
- Availability for opening, closing, and mid-day shifts
- Conduct tours for members
- Deliver exceptional customer service to members, prospective members, and guests
- Assist other departments with related tasks
- Dependable, professional, tech-savvy, energetic, and personable
- Preferably interested in health, fitness, and/or sports
- Must be friendly, vibrant, and outgoing
- Effective communication skills in person, via email, and over the phone
- Ability to perform all essential physical tasks of the role, including standing for extended periods, sitting, walking, squatting, stooping, reaching, and bending
- Capability to push, pull, and lift up to 50 lbs
AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE:
- Competitive salary, benefits, and industry-leading commission opportunities for club employees
- Complimentary club membership
- 30-50% discounts on all Equinox products and services, including Personal Training, Private Pilates, Spa and Café services, and retail items
This job description aims to outline the general requirements for the position. It is not an exhaustive list of duties, responsibilities, or requirements. Additional tasks may be assigned as necessary to ensure the smooth operation of the department.
Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit our website.
All information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.
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