Nighttime Guest Services Representative
1 week ago
Position Title: Overnight Guest Service Agent
Job Category: Front Office
Requisition Number: OVERN001953
Overview:
The Overnight Guest Service Agent is dedicated to delivering exceptional service and fostering memorable experiences by establishing emotional connections with our guests.
Key Responsibilities:
- Conduct Night Audit procedures
- Ensure complete satisfaction during the arrival and departure processes
- Verify payment accuracy and accountability
- Manage deposits effectively
- Facilitate check cashing and currency exchange
- Post miscellaneous charges accurately
- Oversee all registration processes
- Handle all telecommunications tasks, including answering incoming calls
- Perform additional reasonable duties as assigned by the Director of Front Office, Assistant Front Office Manager, or Front Desk Supervisor
Required Skills and Knowledge:
- Possess a positive and proactive attitude
- Exhibit energy and an outgoing personality
- Demonstrate a strong service orientation
- Be a collaborative team player
- Ability to manage multiple tasks efficiently
- Possess excellent interpersonal, analytical, and organizational skills
Physical Requirements:
- Ability to lift up to 25 lbs.
- Capability to bend, stoop, squat, and stretch
- Requires grasping, writing, standing, sitting, walking, repetitive motions, and visual acuity
- Must be able to walk and stand for extended periods, up to four (4) hours
Qualification Standards:
Education: High school diploma or equivalent required.
Experience: Minimum of two years in Guest Reception or a similar role, preferably in a luxury hotel environment.
Grooming: All team members must maintain a neat and professional appearance (specific standards will be provided).
Viceroy Hotel Group is a premier hotel company that merges desirable locations, unique designs, destination dining, and personalized service that resonates with our guests. As an industry leader in creativity and innovation, our hotels leverage the diverse backgrounds and talents of our extraordinary team for optimal success. EOE.
Le Meridien Delfina will consider qualified applicants, including those with criminal histories, in a manner consistent with local 'Fair Chance' ordinances.
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