Customer Support Specialist

2 weeks ago


Saint George, Utah, United States S&S Mechanical Full time
Job Overview

Are you skilled in providing outstanding customer support? S&S Mechanical is seeking a full-time Customer Support Specialist to assist our HVAC and plumbing service clients in scheduling their appointments.

We recognize the value of exceptional team members, which is why we offer competitive compensation ranging from $45,000 to $55,000, along with performance-based incentives. Additionally, we provide comprehensive benefits, including:

  • Health insurance
  • A 401(k) plan with company matching
  • Profit-sharing opportunities
  • Paid time off (PTO)

Our HVAC and plumbing business is on the lookout for dedicated individuals to join our call center and contribute to our success. Take the next step in your career with us.


ABOUT S&S MECHANICAL

Established over 40 years ago, S&S Mechanical has evolved from a small operation into a thriving enterprise serving the local community. We specialize in plumbing and HVAC repairs, as well as installation and construction services, always prioritizing client comfort. Despite our growth, we adhere to our core values of customer satisfaction, quality workmanship, and friendly service, maintaining our reputation as a leading home services provider.

Our team is committed to ensuring that our clients enjoy a comfortable living environment. We foster a positive workplace culture and prioritize employee satisfaction, offering competitive wages, benefits, and additional perks.


QUALIFICATIONS

  • Strong customer service orientation
  • Positive and friendly demeanor

ROLE RESPONSIBILITIES

This position operates Monday through Friday, from 8 AM to 5 PM, with a one-hour lunch break. Overtime may be available during peak times.

Your day as a Customer Support Specialist begins with enthusiasm and readiness to assist. You will handle incoming customer inquiries, converting calls into scheduled service appointments. Delivering call scripts with a genuine tone, you will ensure clarity and approachability in every interaction. Each conversation will feel natural as you engage with customers, addressing their needs and resolving any issues. Your goal is to embody the brand, leaving a positive impression with every interaction. By the end of your shift, you will have assisted numerous clients and contributed to their satisfaction.


INTERESTED IN ADVANCING YOUR CAREER?

If this customer support role aligns with your career aspirations, we encourage you to consider applying. The application process is designed to be quick and straightforward.

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