Public Safety Support Specialist

2 weeks ago


Saint George, Utah, United States City of St. George Full time

Position Overview: Under the general supervision of the Technology Customer Support Manager, this role is essential in providing technical support for city-owned technology resources.

Key Responsibilities:

1. Deliver technical assistance and support to public safety personnel, addressing computer-related issues through various communication channels.

2. Manage incoming requests for assistance, evaluating and prioritizing them based on urgency and impact.

3. Identify, troubleshoot, and document technology-related problems independently, ensuring thorough tracking of resolutions.

4. Provide training to public safety staff on the effective use of their systems and technologies.

5. Oversee project management tasks, ensuring successful planning and execution of technology initiatives.

6. Assist in the installation and customization of new hardware and software systems for end users.

7. Evaluate existing technology systems and recommend upgrades or changes as necessary.

8. Collaborate with vendors and original equipment manufacturers to resolve hardware and software issues.

9. Understand and support software applications specifically utilized by public safety departments.

10. Document technologies related to public safety systems and contribute to knowledge-sharing resources.

Physical and Mental Demands: This position may require working independently or as part of a team, primarily in an office environment with occasional travel to various locations. The role involves medium physical strength requirements and may expose the individual to stressful situations.

Qualifications:

Education: Preferred certifications include A+ or ITIL, along with any relevant tech support or help desk certifications.

Experience: A minimum of two years of full-time experience in computer support, ideally within a public safety context.

Licenses: A valid driver's license is required, with the expectation of obtaining a Utah Driver's License within a specified timeframe.

Skills and Abilities:

• Proficient in troubleshooting and resolving technical issues.

• Strong communication skills, both verbal and written.

• Ability to explain complex technical concepts in simple terms.

• Experience in project management and customer service.

• Familiarity with Microsoft Windows and Google Workspace.

This position is integral to maintaining the efficiency and effectiveness of public safety operations through technology support.



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