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Product Support Specialist

2 months ago

Saint George, Utah, United States Vasion Full time
Job Description

Vasion is seeking a highly skilled Product Support Engineer to join our growing team. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their issues are resolved efficiently and effectively.

Key Responsibilities:

  • Provide world-class customer service, responding to customer inquiries and resolving technical issues in a timely and professional manner.
  • Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure seamless support and customer satisfaction.
  • Develop and maintain comprehensive knowledge of our products and services, staying up-to-date on the latest features and technologies.
  • Document and share knowledge with the team, contributing to our knowledge base and improving overall support processes.
  • Work closely with customers to understand their needs, providing tailored solutions and recommendations to meet their business objectives.
  • Participate in on-call rotations and provide after-hours support as needed, ensuring continuous customer support and satisfaction.

Requirements:

  • 2+ years of experience in technical support or a related field, with a strong background in customer-facing roles.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and stakeholders.
  • Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.
  • Proficiency in Windows Server, Microsoft SQL, Active Directory, and other relevant technologies.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.

Preferred Qualifications:

  • Industry certifications in VDI, Active Directory, or related fields.
  • Experience with customer relationship management (CRM) software and other support tools.
  • Strong understanding of business operations and customer needs, with the ability to provide strategic support and recommendations.

What We Offer:

  • A dynamic and supportive work environment, with opportunities for growth and professional development.
  • A competitive salary and benefits package, including health insurance, retirement plans, and paid time off.
  • A comprehensive training program, with ongoing support and resources to ensure your success in the role.
  • A collaborative and inclusive team culture, with opportunities to contribute to company-wide initiatives and projects.