Public Safety Support Specialist

2 weeks ago


Saint George, Utah, United States City of St. George Full time

Position Overview: Under the general oversight of the Technology Customer Support Manager for the City of St. George, this role is dedicated to providing comprehensive support for city-owned technology resources.

Key Responsibilities:

1. Deliver technical assistance and guidance to public safety personnel, addressing computer-related issues through various communication channels including phone, email, and in-person interactions.

2. Manage incoming requests by evaluating and prioritizing issues related to hardware, software, and networking technologies.

3. Independently diagnose, document, and replicate technology challenges, ensuring thorough tracking of resolutions.

4. Conduct training sessions for public safety staff on the effective use of their technological systems.

5. Oversee project management tasks to ensure the successful execution and delivery of technology projects.

6. Assist in the installation and customization of new hardware and software systems tailored to user needs.

7. Troubleshoot and resolve routine hardware and communication issues, ensuring minimal disruption to public safety operations.

8. Evaluate and recommend enhancements to existing technology systems.

9. Collaborate with vendors and original equipment manufacturers to resolve technical problems.

10. Familiarize with software utilized by public safety departments, contributing to the implementation and administration of these systems.

11. Document technology specifics related to public safety systems and contribute to knowledge-sharing platforms.

12. Assess technology requirements for new and existing facilities, coordinating implementation efforts.

13. Work closely with technology team members to optimize service delivery and ensure adherence to security protocols.

Physical and Mental Demands: The role may involve working independently or as part of a troubleshooting team, primarily in an office environment with occasional travel to various public safety locations. The position requires moderate physical strength and may involve exposure to stress due to the nature of public safety operations.

Qualifications:

Education: A+ or ITIL certifications are preferred, along with any relevant tech support or help desk certifications.

Experience: A minimum of two years of full-time experience in computer support, ideally within a public safety context.

Licenses: A valid driver's license is required, with the expectation of obtaining a Utah Driver's License within the initial employment period.

Skills and Abilities:

• Proficient in troubleshooting and documenting technology issues.

• Ability to communicate technical information effectively to non-technical users.

• Strong interpersonal skills to foster relationships with various stakeholders.

• Knowledge of emerging technologies relevant to public safety.

• Capability to manage multiple projects and prioritize tasks effectively.

This position plays a vital role in ensuring the technological efficiency and integrity of public safety operations within the City of St. George.



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