Customer Rental Specialist
2 weeks ago
Budget Rent a Car is seeking a dedicated Customer Rental Specialist to join our team. In this role, you will be stationed at the rental counter, facilitating customer transactions while delivering exceptional service.
What We Offer:
- Competitive bi-weekly hourly compensation
- Attractive sales incentives
- Paid vacation, holidays, and time off
- Medical, dental, vision, disability, and life insurance available after 60 days of employment
- Flexible Spending Account (FSA) options
- Retirement plan (401k) with company matching
- Opportunities for career advancement
- Skill development and training
Key Responsibilities:
- Assess customer rental requirements and promote upgrades to premium vehicles, highlighting additional features and benefits to enhance their experience.
- Clarify rental terms with customers to ensure a comprehensive understanding of rates, return dates, optional charges, and available services.
- Provide assistance by answering inquiries and offering local area insights.
- Address customer service challenges in a fair manner to foster loyalty.
- Deliver outstanding service in all interactions with customers.
- Communicate effectively via phone in a friendly and supportive manner.
- Perform additional duties as required to meet business objectives.
This job description is not exhaustive and may include other responsibilities as assigned by management.
Qualifications:
- Must be at least 18 years old and legally authorized to work in the United States.
- Possess a valid driver's license with no more than two moving violations in the past three years.
- Employment is contingent upon passing a comprehensive background check and drug screening.
- Availability to work weekends and holidays is required.
- Strong verbal and written communication skills are essential.
- A high school diploma or G.E.D. is required.
- A minimum of one year of experience in customer service or sales is preferred.
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