Retail Media Systems Analyst

2 weeks ago

Irving, Texas, United States Epsilon Full time

Position Overview

Epsilon is in search of a Systems Analyst with a focus on Retail Media.

Key Responsibilities

In this role, you will concentrate on optimizing our internal "order to cash" workflow from a systems perspective. Your expertise will involve utilizing platforms such as Salesforce, FUSE Billing, Altair, and Service Now to enhance our operational processes. This position requires a blend of system administration and analytical skills. You will collaborate with senior team members to manage daily system requests, assess support tickets, implement changes, and gather new system-related requests. You will also be responsible for understanding these requests, brainstorming potential solutions, drafting project plans, and driving the implementation of improvements. As a subject matter expert, you will conduct ongoing training sessions for both existing and new team members.

This is not a development position; however, you will work closely with developers and engineers to facilitate more intricate system modifications. You will engage in customizing and adapting the browser-based order to cash systems mentioned earlier.

The "order to cash" process is essential for ensuring that all cross-functional teams operate seamlessly from pre-sales initiatives to final campaign execution, including activation and billing.

Typical Tasks Include:

  • User Management
  • Data Synchronization Issues
  • Reporting and Analytics
  • Opportunity Data Validation and Updates
  • Security Management
  • New Product Catalog Development
  • Data Uploads
  • Case Review and Resolution
  • Training and Development

This role demands a strong passion for process improvement and an analytical mindset. You should be someone who consistently questions existing processes and seeks ways to enhance them. Maintaining data integrity and accuracy will be paramount.

Collaboration and Impact

This position will report to the SVP of Business Transformation and will involve close collaboration with various departments including Sales, Client Solutions Management, Delivery Ad Operations, Retail Business Owners, Accounting & Finance, Product, Onboarding, and Analytics.

Opportunities for Growth

As Epsilon Retail Media continues to expand, this role presents a unique opportunity to influence and streamline operational procedures across the organization. You will play a pivotal role in the growth and development of Epsilon RMN, contributing to the goal of becoming One Epsilon.

Qualifications

To excel in this role, you should possess:

  • Experience in retail media, eCommerce, and digital advertising.
  • Proficiency in Salesforce and similar CRM and OMS systems.
  • 2-3+ years in a system administration role related to the aforementioned tools.
  • Experience managing a ticketing system and addressing end-user requests.
  • Strong knowledge of the MS Office suite.
  • A proactive and self-motivated approach to team collaboration.
  • Exceptional customer service and client engagement skills.
  • Ability to build rapport and confidence across various organizational levels.
  • Strong problem-solving and decision-making capabilities.
  • Excellent organizational skills to prioritize tasks effectively.
  • Professional written and verbal communication skills.
  • A willingness to embrace change and support positive organizational transformation.

Company Culture

Epsilon is a global leader in advertising and marketing technology, dedicated to helping clients leverage their first-party data to activate campaigns across multiple channels. Our commitment to integrity, collaboration, innovation, respect, and accountability shapes our workplace culture and drives our success.

Benefits

We offer a comprehensive benefits package that includes flexible time off, paid holidays, parental leave, health coverage, 401(k), tuition assistance, and professional development opportunities.

Epsilon is an Equal Opportunity Employer.

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