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Patient Device Registration Specialist

2 months ago

Buffalo, New York, United States Brook Full time
About Brook Inc

Brook Health is a digital health company that offers a range of products and services to extend healthcare management beyond the walls of doctors' offices and into people's homes and daily lives. Our mission is to provide highly personalized, high-touch support to individuals living with chronic conditions through a smartphone app featuring AI tools, data collection, and real-time access to health coaches.

Job Overview

We are seeking a Patient Device and Registration Specialist to join our team to assist patients in enrolling, activating, and setting up their remote medical devices for Remote Care. This role is responsible for successfully describing the service and assisting patients in activating the remote devices. The ideal candidate will have excellent communication skills, a high level of comfort with technology, and the ability to simplify and explain new technologies to patients.

Responsibilities
  • Work with Clinic Success Managers to create a weekly appointment schedule with our clinic partners and assist in enrolling and activating patients.
  • Schedule appointments to meet with patients at their provider's office or in their home.
  • Attend meetings as necessary with clinics.
  • Assist patients in setting up their remote medical devices, including glucose meters, scales, blood pressure cuffs, pulse oximeters, and Fitbits.
  • Document activation outcomes.
Requirements
  • Medical Assistant certification required.
  • 2 years of experience in primary care or family practice, preferred.
  • Valid NY state driver's license and reliable transportation.
  • High School diploma or equivalent.
  • Excellent communication skills.
  • High level of comfort with technology.
Qualifications
  • At least one year of customer training experience.
  • Strong interpersonal skills; must be able to develop and grow relationships with internal and external teams.

Please note that we are not able to provide visa sponsorship for this role, and the candidate must be located in the Jamestown/Buffalo, NY area. Brook Inc is an equal opportunity employer committed to building an inclusive and diverse workforce.