Patient Access Services Representative

4 weeks ago


Buffalo, New York, United States ECMC Full time
Job Summary

The Patient Access Services Representative will perform a variety of clerical functions related to the registration of patients for clinical, surgical, inpatient, and ancillary departments at the Erie County Medical Center Corporation (ECMCC). The incumbent will obtain and review patient information, schedule patient appointments, verify benefits eligibility, calculate and receive patient co-pay, and input information into computer information systems.

Key Responsibilities
  • Pre-register and/or register patients for various locations throughout ECMCC using computer information systems.
  • Schedule patient appointments, gather demographic information, and input into computer information systems.
  • Obtain insurance information required for hospital billing, including completion of the Medicare Secondary Payer Questionnaire.
  • Perform work related to patient health insurance eligibility, including obtaining and verifying preauthorization approval for procedures.
  • Verify third-party payers using telephone or online verification systems.
  • Determine insurance co-payments due from patients at time of service and collect required amounts.
  • Identify and interview patients without insurance to assess qualifications for government entitlement programs or uncompensated charity care programs.
  • Provide feedback to appropriate personnel regarding missing or incorrect information.
  • Provide patients with information and respond to inquiries regarding appointment scheduling, registration, payment, and repayment services.
Requirements
  • Possession of a minimum of sixty (60) college credit hours or an Associate's Degree.
  • Graduation from high school or possession of a high school equivalency diploma and one (1) year of clerical experience in patient admissions, patient registration, patient appointment scheduling, health insurance verification, health insurance eligibility, or health insurance processing in a healthcare setting or third-party payer setting.
  • Graduation from high school or possession of a high school equivalency diploma and possession of a Medical Assistant, Medical Administrative Assistant, or Certified Medical Office Assistant certificate.


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