Field Installation Supervisor

1 week ago


Tempe, Arizona, United States Overhead Door Corporation Full time

Job Overview

Overhead Door Corporation is a prominent manufacturer with a workforce exceeding 4000 individuals, supported by 16 production facilities and 78 regional sales, service, and installation centers. We specialize in providing innovative access solutions and services tailored to meet the evolving demands of our clientele across residential, commercial, industrial, and transportation sectors.

Key Responsibilities

Position Overview

The Installation Supervisor is responsible for overseeing field installations, customer service, and fleet management. This role collaborates closely with the General Manager to ensure the highest standards of installation quality and product integrity. The supervisor directly manages personnel within the Residential Installation and Service Department, guiding their activities in alignment with the organization's policies and legal requirements. Key responsibilities include:
  • Recruiting, hiring, and training staff.
  • Planning, assigning, and directing work activities.
  • Evaluating employee performance and providing feedback.
  • Addressing employee concerns and resolving issues.

Duties and Responsibilities

The Installation Supervisor will:
  • Analyze specifications and capacity data to determine optimal processes, tools, and workforce requirements.
  • Identify and implement solutions for quality control challenges.
  • Oversee fleet maintenance and inspect tools and equipment.
  • Conduct weekly safety briefings with field personnel.
  • Collaborate with department supervisors and sales teams to assess the status of ongoing and newly sold projects.
  • Facilitate operations to address scheduling delays and adapt plans to unforeseen circumstances.
  • Train new installation personnel and provide hands-on support during complex installations.
  • Ensure quality standards are upheld by all Residential Installers and Service personnel.
  • Disseminate critical product information to field staff.
  • Maintain a comprehensive weekly logbook detailing current projects and scheduled training sessions.
  • Review completed Sales Orders daily to identify discrepancies and prepare payroll reports.

Required Qualifications

Candidates should possess:

  • Proficiency in MS Word, Excel, and familiarity with AS400 and JD Edwards.
  • A minimum of 2 to 3 years of experience in operations management, outside sales, or accounting.
  • Strong written and verbal communication skills, along with a self-motivated and organized approach.
  • Effective leadership and business metrics management capabilities.
  • Excellent relationship-building skills and the ability to analyze problems and propose solutions.
  • The capacity to manage multiple tasks and assist in warehouse operations as needed.
  • A valid driver's license.

Educational Background

A college degree in Sales, Marketing, or Business is preferred but not mandatory.

Physical and Work Environment Requirements

Candidates must be able to stand for extended periods in a non-climate-controlled setting and lift up to 50 pounds.

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