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Installation and Service Technician II

2 months ago

Tempe, Arizona, United States A3 Smart Home Full time
Job Summary

We are seeking a highly skilled Installation and Service Technician II to join our team at A3 Smart Home. As a key member of our team, you will be responsible for installing, repairing, and maintaining low voltage systems for our customers.

Key Responsibilities
  • Install and program security, access, and CCTV systems in commercial properties without assistance.
  • Assist on fire alarm installs with direction and guidance provided by certified lead installer.
  • Install or add basic electrical outlets when required.
  • Maintain communication with the project manager and coordinate in real-time to address scheduling or other job-related issues.
  • Clock in and out of jobs/tickets and enter detailed notes, including job needs, return trips, and additional equipment.
  • Maintain accurate inventory on your company-provided vehicle.
  • Perform fire alarm inspections, identifying deficiencies and upgrade opportunities.
  • Perform fire alarm repairs, maintenance, and upgrades.
  • Perform security alarm, CCTV, and access repairs, maintenance, and upgrades with no assistance.
  • Support service advisors, key account coordinators, and customer support representatives in the performance of their jobs and service calls.
  • Maintain relationships with municipal and state fire authorities for licensing and inspections.
  • Interface with the monitoring center manager and supervisors.
  • Maintain relationships with major accounts and multi-location accounts to ensure satisfaction and retention.
  • Interface with the sales departments to address current service issues and plan support for future growth.
Requirements
  • Basic electrical knowledge and ability to install and wire electrical outlets.
  • Advanced troubleshooting skills with no assistance on low voltage systems.
  • Position requires high level of efficiency, attention to detail, quality control, and teamwork.
  • Proficient computer skills.