Sales Enablement Manager: Sales Coaching Programs

5 days ago

San Diego, California, United States ServiceNow, Inc. Full time
About ServiceNow

ServiceNow is a global market leader in the provision of innovative AI-enhanced technology solutions. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

Job Summary

We are seeking a highly skilled Sales Enablement Manager to join our Global Sales Enablement team. The successful candidate will be responsible for developing and delivering coaching and enablement programs for salespeople across the entire sales journey.

Key Responsibilities
  • Develop and deliver high-impact enablement programs to improve sales capability and drive a culture of sales expertise
  • Coach salespeople in the skills and activities to drive success
  • Support effective use of the ServiceNow sales methodology by delivering virtual and in-person classroom training, as well as providing sales activity and skills coaching
  • Gather requirements from stakeholders, develop enablement for multiple platforms (eLearning, vILT, ILT, etc.)
  • Collaborate with Enablement colleagues across multiple roles (Role Excellence, Regional Leads, Instructional Design, Communications) to develop and deliver high-impact enablement content supported by compelling communications
  • Manage key stakeholders and subject matter experts throughout the process
  • Analyze the effectiveness of the training plan against stated learning objectives and modify as needed to address opportunities for improvement across the core sales roles
  • Deliver training and train-the-trainer programs in person and/or virtually, to a global audience
  • Work with the Program Management Office to align on priorities and consistent messaging to the field
  • Collaborate with Enablement colleagues to align on best practices and identify new, creative ways to enhance enablement approach and impact
Requirements
  • 5+ years' experience in sales, and/or enablement as a sales coach and/or sales methodology expert, preferably in the SaaS space
  • Demonstrated track record of successfully executing and delivering sales enablement programs
  • Training and facilitation capability to stand in front of a room of seasoned salespeople and train them with credibility
  • Experience developing and deploying enablement programs for multiple personas
  • Understanding of coaching best practices
  • Ability to identify sales team and leadership needs and translate them into effective programs that engage the field and drive improved sales performance
  • Adaptability and comfort working in a fast-paced, dynamic environment
  • Use of Generative AI in enablement a major plus
  • Comfort with CRM platforms and reports (Dynamics, Salesforce)
  • Highly prefer this role is based in the western time zone, to support Western US and APAC as needed
  • Excellent verbal and written communication skills, facilitation, problem-solving, analytical, presentation abilities, and strong business acumen
What We Offer

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact us for assistance.

We are an equal opportunity employer and welcome candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate.

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