Head of Customer Success Manager
2 days ago
TABS inc. is a pioneering AI-powered revenue automation platform for B2B businesses, revolutionizing financial operations with its cutting-edge technology.
Our customers rely on TABS to eliminate manual work, accelerate cash flow, and boost business model flexibility.
The company has secured $35 million in funding from top-tier VCs, positioning itself for hyper-growth.
About the Role
We are seeking an experienced Head of Customer Success Manager to lead our post-onboarding customer journey, ensuring seamless handoffs and exceptional experiences.
You will work closely with our Implementation team, develop processes, and strategies to drive customer success, and collaborate cross-functionally to improve the customer experience.
Your key responsibilities will include:
- Owning the customer lifecycle, from success and support to renewals and upsells, to maximize net dollar retention.
- Leading proactive customer success initiatives to drive product adoption and fast resolution times in support.
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