Head of Experience and Success

7 days ago


New York, New York, United States Visitt Full time
About Visitt

Visitt is a dynamic company seeking a talented Head of Experience and Success to drive our customer experience initiatives. In this role, you will oversee customer onboarding, project delivery, and service quality, while managing and developing a global team of professionals.

Key Responsibilities
  • Lead the customer journey from onboarding to renewal by developing and implementing a comprehensive customer success strategy.
  • Manage global teams of professionals, ensuring high performance and effective service delivery.
  • Establish robust foundations for strong client relationships through efficient onboarding processes and consistent professionalism.
  • Drive the development and enhancement of services based on client feedback and market trends.
Requirements
  • At least 2 years of experience in a similar role with proven team-building skills.
  • Extensive customer-facing experience in a SaaS product environment.
  • Strong project management skills and analytical abilities.
  • Proven ability to build strong client relationships and communicate complex ideas effectively.

Estimated Salary: $140,000 - $200,000 per year.



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