Head of Experience and Success
7 days ago
Visitt is a dynamic company seeking a talented Head of Experience and Success to drive our customer experience initiatives. In this role, you will oversee customer onboarding, project delivery, and service quality, while managing and developing a global team of professionals.
Key Responsibilities- Lead the customer journey from onboarding to renewal by developing and implementing a comprehensive customer success strategy.
- Manage global teams of professionals, ensuring high performance and effective service delivery.
- Establish robust foundations for strong client relationships through efficient onboarding processes and consistent professionalism.
- Drive the development and enhancement of services based on client feedback and market trends.
- At least 2 years of experience in a similar role with proven team-building skills.
- Extensive customer-facing experience in a SaaS product environment.
- Strong project management skills and analytical abilities.
- Proven ability to build strong client relationships and communicate complex ideas effectively.
Estimated Salary: $140,000 - $200,000 per year.
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Head of Enterprise Success
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Head of Customer Experience
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Head Start Systems Specialist Expert
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Enterprise Customer Success Leader
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Product Experience Manager
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