Loan Officer

2 days ago


Alexandria, Minnesota, United States Affinity Plus Full time
Job Title: Loan Officer

At Affinity Plus, we are seeking a highly skilled and motivated Loan Officer to join our team. As a Loan Officer, you will be responsible for interacting with members through various communication channels, including face-to-face, phone, and digital platforms.

Key Responsibilities:
  • Open and manage various types of accounts, including savings, checking, and certificates of deposit.
  • Provide information and recommendations to members regarding services and products, and direct them to the appropriate person when needed.
  • Assist members with consumer lending questions and applications.
  • Listen to member needs, identify, and recommend products and services that align with their goals.
  • Analyze member financial situations and credit reports to determine the best course of action.
  • Review loan agreements, gather required documentation, and ensure accuracy and completeness in accordance with policy.
  • Approve loans within specified limits and refer applications outside those limits to management for approval.
  • Partner with members to understand their financial goals and assist in creating a personal budget to help them achieve those goals.
  • Proactively reach out to members with product or service recommendations that can help them achieve their financial goals.
  • Assist members with accurately and efficiently processing transactions.
  • Provide education to members on self-serve options.
  • Execute wire or ACH transfers of funds.
  • Instant issue debit, credit, and gift cards.
  • Troubleshoot credit or debit card issues, online banking questions, or other general account-related questions and issues.
  • Balance and maintain personal cash drawers and branch vaults, and maintain currency logs as needed.
Qualifications and Skills:
  • 1+ years of customer service or professional experience working with people.
  • 1+ years of consumer lending experience preferred.
  • Ability to navigate and resolve complex issues and situations.
  • Ability to achieve call goals set by leadership.
  • Basic knowledge of credit and regulatory policy as it relates to consumer lending.
  • Ability to consistently identify and cross-sell product and service opportunities that will be beneficial to members.
  • Strong analytical and decision-making skills required with a high degree of accuracy.
  • Aptitude to work independently as well as part of a team and ability to collaborate with others.
  • Strong verbal and written communication skills.
  • Time management skills and the ability to prioritize workload based on department and member needs.
  • Flexibility to adapt and succeed in a dynamic environment.
  • Ability and drive to provide exceptional service to members and employees.
  • Intermediate computer skills and the ability to navigate between multiple systems with ease.
Workplace Environment:
  • Requires face-to-face interaction and coordination of work with other employees, and in-person interaction.
  • Sitting 70-80% and standing 20-30% which is determined on your rotation within the branch.
  • Working at a computer 98% of the day.
  • Utilizing the phone 40-60%.
  • Bending, twisting, kneeling, stooping, or crouching when appropriate, on occasion.
  • Repetitive movements, including but not limited to typing, using a mouse, phones, etc.
  • Lift, carry, push or pull up to approximately 50 pounds (cash/coin bags, supplies, etc.).
  • Requires face-to-face interaction and/or coordination of work with other employees and departments, and in-person interaction.
Required Work Schedule:

Shifts between 7am - 7pm Monday - Friday and Saturday 7-3. Consistent and reliable attendance is a required essential function of this role to meet the needs of the department/team and organization.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.



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