Bicycle Shop Team Leader

1 week ago


Tulsa Oklahoma, United States REI (Recreational Equipment Inc.) Full time

Overview:


REI Co-op is dedicated to discovering, developing, and celebrating innovative approaches to working in this world, enabling individuals to find and nurture their passion for the outdoors.

By being part of the co-op, you contribute to your best work while receiving the support needed to lead your best life. You play a vital role in shaping the future of outdoor experiences for people and the planet.

The Bicycle Shop Team Leader is an essential member of the store Management Team.

This individual directly oversees Shop Mechanics, drives the shop program to deliver an exceptional customer experience, and is accountable for achieving shop business results and service objectives.

This position is responsible for building and guiding the shop team, managing shop production, overseeing shop facilities, and ensuring that shop work meets REI's quality and productivity standards.

The Team Leader collaborates closely with the Store Manager and Regional Shop Specialist to develop and implement store-level shop strategies and tactics.


Responsibilities:


Collaborate with the Store Manager to foster accountability for achieving business objectives related to employee engagement, customer satisfaction, and promoting co-op membership through enhancing the customer and employee experience in shop services.


Proactively seek and recruit talent (both internal and external) to maintain adequate levels of trained staff to meet shop business needs.


Train, certify, and cultivate an engaged team of technicians to perform shop service functions and deliver outstanding customer service.

Coordinate production, manage throughput, and execute shop service tasks to meet customer demand and REI expectations.


Create a staff schedule that aligns with labor guidelines, supports current business trends, and maximizes service during operating hours.


Identify and implement strategies to enhance the shop customer experience and workflow by continuously improving productivity while maintaining or elevating quality.


Mitigate risks to REI by ensuring all shop employees are trained and certified for the work they perform, and that all tasks meet REI and manufacturer quality and safety standards.

Foster a diverse technical workforce and ensure an inclusive environment for all shop employees.

Exhibit initiative and productivity, leading Shop Mechanics, Service Advisors, and store staff.

Support REI's shop and membership initiatives by understanding, advocating for, and executing business strategies.

Assess Shop Mechanic performance and provide timely feedback and evaluations.

Demonstrate exemplary shop service work and productive work habits. Conduct regular audits and quality control checks of

Qualifications:
2-4 years of experience in retail management preferred

2-4 years of prior experience in bike and/or snow sports shops or equivalent transferable skills

Proven leadership abilities, with the capacity to lead, train, motivate, and develop staff

Dedication to delivering exceptional customer service

Closing:
At REI, we believe that the outdoors should be accessible to everyone. We are committed to fostering a diverse workforce, recognizing that each employee brings unique skills, experiences, and perspectives.

Every day, you contribute to driving change, nurturing a culture of respect, and knowing you are supported by benefits that enhance your overall well-being.

To uphold this commitment and fulfill our brand promise of inspiring and enabling a life outside for all, we seek employees who demonstrate diverse working styles, create a sense of belonging, and actively engage in listening and learning.

Pay Transparency

We are dedicated to practices that promote pay equity and transparency.

As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements.

Factors that may influence your actual salary include:
your specific skills and experience, geographic location, or other relevant factors.


REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan, and accrued time off.

Click for a detailed overview of benefits plans by employee profile.

Base Pay Range:
$27.81 per hour

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