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Operational Excellence Team Leader

2 months ago

Tulsa, Oklahoma, United States Brookshire Grocery Company Full time
Job Summary

We are seeking a highly skilled and experienced Team Leader to join our Brookshire Grocery Company team. As a Team Leader, you will be responsible for executing various store operation standards and procedures to maintain quality of product, food and physical safety, and inventory stock levels.

Key Responsibilities
  • Work in conjunction with upper management to train and develop partners, schedule, plan, assign, and direct work.
  • Support upper management with the review of historical data regarding sales, ads and promotions. Co-manage inventory using item management processes to ensure satisfactory in-stock levels. May review profit and loss, sales, shrink, and labor data with upper management.
  • Indirectly responsible for maintaining and improving sales performance, cash flow, public relations, product quality, and work standards.
  • Frequently required to open/close the store. Ensures the store is presentable for the customer shopping experience; makes certain adequate staff is available; ensures safety, responsiveness, and fiscal management of cash and monetary assets.
  • Follows quality control and food safety standards throughout multiple departments and ensures dated products are stocked and rotated properly.
  • Maintains clean, safe and sanitary working and shopping environment by adhering to Company safety procedures.
  • Carries out initiatives and strategies for loss prevention and shrink reduction are being implemented.
  • Actively participates in and ensures the execution of effective merchandising plans to increase sales through displays, store layouts, and category management promotions.
  • Displays exemplary customer service and acts as a role model for partners; enforces customer engagement standards by greeting customers, answering questions, and responding to customer complaints.
Requirements
  • Intermediate knowledge of retail grocery store operations.
  • Intermediate knowledge of WFM (Workforce Management).
  • Basic understanding of cash register, Company checkout policies, and procedures.
  • Basic knowledge and compliance of state laws regarding the sale of alcohol, tobacco, and lottery, as applicable.
  • Basic knowledge of anti-money laundering and other government regulations relating to monetary transactions.
  • Basic knowledge of on-site fuel station procedures, if applicable.
  • Basic knowledge of SAP for reporting purposes.
  • Ability to lead and motivate others.
  • Ability to effectively communicate in written and verbal form.
  • Ability to remain professional and courteous with customers.
  • Ability to organize, prioritize, and manage time.
  • Ability to carry out short-term strategic objectives aligned with Company initiatives.
  • Ability to multi-task and work in a fast-paced environment.
  • Ability to evaluate partner performance and make corrections as needed.
  • Ability to maintain confidentiality regarding sensitive information.
  • Ability to learn new technology systems, methods and processes.
  • Ability to perform basic Microsoft Office functions.
  • Ability to safely work with sharp objects such as knives, box cutters, etc.
  • Ability to operate manual or electric pallet jack.
  • Ability to work flexible schedules including nights, weekends and holidays.
Education, Experience, and Qualifications
  • Minimum 18 years of age required.
  • Partners must be 21 years of age or older to drive for Company business in accordance with the BGC Business Driver Policy.
  • High School diploma or GED and two or more years of related experience; or an equivalent combination of experience and/or higher education required.
  • Health Insurance Portability and Accountability Act (HIPAA) certification required.
  • Manager Food Safety certification required.
  • AML certification required.
  • TABC/LACT certification required where applicable.
  • Fuel Operator C Training required where applicable.