Patient Care Coordinator

1 week ago

Stratford, Connecticut, United States Concentra Full time

Overview

Are you prepared to elevate your professional journey? At Concentra, you will be an essential part of our patient care team, contributing significantly to the delivery of outstanding healthcare services. Our mission is to enhance the well-being of America's workforce, one individual at a time. Join us at Concentra and discover how your clinical skills and empathy can profoundly impact the lives of the patients you assist.

The Medical Support Specialist (MSS) is tasked with executing routine medical and testing procedures under the direct oversight of the attending clinician, while also providing support in various areas of the facility as required, including patient registration and referral management. This position demands efficient and precise delivery of personalized patient care in a dynamic environment. The MSS guarantees that every patient receives high-quality clinical attention and enjoys an exceptional experience from courteous, skilled colleagues.

Responsibilities

  • Conduct Department of Transportation (DOT) and Non-DOT drug and alcohol assessments
  • Prepare patients for physical evaluations, including measuring vital signs and performing necessary ancillary tests such as vaccinations, injections, phlebotomy, pulmonary function tests, audiograms, and respirator fit tests
  • Execute rapid screening assessments (influenza, strep, mono, glucose)
  • Assist healthcare providers during examinations and treatments
  • Carry out routine medical tasks as directed by the attending clinician and triage urgent patients as necessary
  • Prepare and assist the clinician with procedural setups and injury management
  • Apply dressings, bandages, and splints as instructed by the clinician
  • Dispense medications and durable medical equipment as prescribed by the clinician in compliance with state regulations
  • Perform quality assurance checks on medical equipment and devices, as well as testing processes utilized in the center
  • Maintain inventory, clean examination rooms and equipment, and restock supplies
  • Operate and maintain all medical devices and equipment, ensuring proper calibration and record-keeping in line with current policies and procedures
  • Promptly inform the supervisor of any equipment malfunctions, supply shortages, or operational issues
  • Collaborate with center leadership to assist with patient flow and volume management
  • Keep patients informed about expected wait times throughout their visit
  • Manage clerical duties in both front and back office settings related to patient care and accurate record-keeping
  • Ensure documentation accuracy
  • Perform front office responsibilities: greet patients, obtain authorizations, check patients in/out, communicate wait times, manage a multi-line phone system, and distribute employer results/paperwork as necessary
  • Adhere to HIPAA regulations and safety protocols
  • Attend center staff meetings or huddles as required
  • Help maintain a tidy, clean, and organized facility
  • Complete any required training, including monthly clinical competency training

This job description is not intended to be an exhaustive list of activities, duties, or responsibilities required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Education Level: Vocational/Technical/Business School

  • Medical Assistant Certification from an accredited institution (credentials in the state of employment in accordance with state requirements and applicable regulations) or Military Medical Specialist with current Medical Assistant credentials in the state of employment in accordance with state requirements and applicable regulations

Job-Related Experience

  • Typically possesses at least six months or more of medical assistant experience
  • Familiarity with medical procedures and terminology
  • Working knowledge of occupational medicine requirements (state-specific) preferred

Job-Related Skills/Competencies

  • Core competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative, and Flexibility
  • Ability to make decisions or solve problems using logic to identify key facts, explore alternatives, and propose quality solutions
  • Exceptional customer service skills and the ability to interact with individuals in a manner that demonstrates tact and professionalism
  • Capability to handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
  • Proficient in both verbal and written communication in a clear and professional manner
  • Team-oriented approach with peers and center leadership; ability to maintain effective working relationships with colleagues at all levels
  • Must engage in initial and ongoing training as required
  • Obtain all necessary certifications required of Medical Support Specialists, including but not limited to Drug Screen Collection, Breath Alcohol Certification, Hair and Oral Fluids Collection
  • Intermediate proficiency in Microsoft Office applications such as Word, Excel, Outlook, and data entry into various systems/applications

Additional Data

  • 401(k) Retirement Plan with Employer Match
  • Medical, Vision, Prescription, Telehealth, & Dental Plans
  • Life & Disability Insurance
  • Paid Time Off & Extended Illness Days Offered
  • Colleague Referral Bonus Program
  • Tuition Reimbursement
  • Commuter Benefits
  • Dependent Care Spending Account
  • Employee Discounts

This position requires access to confidential and critical information, necessitating ongoing discretion and secure information management.

We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

Concentra is an Equal Opportunity Employer , including disability/veterans

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