Clinical Care Assistant

1 week ago

Stratford, Connecticut, United States Concentra Full time

Position Overview

Are you prepared to elevate your professional journey? At Concentra, you will be an essential part of our healthcare team, contributing significantly to the delivery of outstanding care to our patients. Our goal is to enhance the health of America's workforce, one individual at a time. Join us at Concentra and discover how your clinical skills and empathy can create a positive impact on the lives of those you assist.

The Medical Support Specialist (MSS) is tasked with executing standard medical and testing procedures under the direct guidance of the attending clinician. This role also encompasses support in various areas of the facility as required, including patient registration and referral management. The MSS is expected to provide efficient and precise one-on-one patient care while thriving in a dynamic environment. Ensuring that every patient receives top-notch clinical care and an exceptional experience from courteous, skilled colleagues is paramount.

Key Responsibilities

  • Conduct Department of Transportation (DOT) and Non-DOT drug and alcohol assessments
  • Prepare patients for physical examinations, including taking vital signs and performing necessary ancillary testing such as vaccinations, injections, phlebotomy, pulmonary function tests, audiograms, and respirator fit testing
  • Execute rapid screening tests (influenza, strep, mono, glucose)
  • Assist healthcare providers during examinations and treatments
  • Carry out routine medical procedures as directed by the attending clinician and triage urgent patients as necessary
  • Prepare and support clinicians with procedural setups and injury care
  • Apply dressings, bandages, and splints as instructed by the clinician
  • Dispense medications and durable medical equipment as ordered by the clinician in compliance with state regulations
  • Perform quality assurance checks on medical equipment and devices as well as testing processes utilized in the center
  • Maintain inventory, clean examination rooms and equipment, and restock supplies
  • Operate and maintain all medical devices and equipment, ensuring proper calibration and record-keeping in line with current policies and procedures
  • Promptly inform supervisors of any equipment malfunctions, supply shortages, or operational issues
  • Collaborate with center leadership to assist with patient flow and volume management
  • Keep patients informed about expected wait times throughout their visit
  • Handle clerical tasks in both front and back office settings related to patient care and accurate record-keeping
  • Ensure documentation accuracy
  • Perform front office duties: greet patients, obtain authorizations, check patients in/out, communicate wait times, manage a multi-line phone system, and distribute employer results/paperwork as necessary
  • Adhere to HIPAA guidelines and safety protocols
  • Participate in center staff meetings or huddles as required
  • Assist in maintaining a tidy, clean, and organized facility
  • Complete any necessary training, including ongoing clinical competency training

This job description is not intended to be an exhaustive list of all activities, duties, or responsibilities that may be required of the employee in this role. Responsibilities may change at any time with or without notice.

Qualifications

Education Level: Vocational/Technical/Business School

  • Medical Assistant Certification from an accredited institution (credentials must comply with state regulations) or Military Medical Specialist with current Medical Assistant credentials

Experience Requirements

  • Typically possesses at least six months of experience as a medical assistant
  • Familiarity with medical procedures and terminology
  • Preferred knowledge of occupational medicine requirements (state-specific)

Skills and Competencies

  • Core competencies in service mentality, attention to detail, urgency, initiative, and adaptability
  • Ability to make informed decisions or solve problems by analyzing key facts and proposing effective solutions
  • Exceptional customer service skills and the ability to interact with individuals in a professional and tactful manner
  • Capacity to handle sensitive and confidential information in accordance with federal and state laws and company policies
  • Proficient communication skills, both verbal and written, in a clear and professional manner
  • Team-oriented mindset with peers and center leadership; ability to maintain collaborative relationships with colleagues at all levels
  • Must engage in initial and ongoing training as required
  • Obtain all necessary certifications for Medical Support Specialists, including but not limited to Drug Screen Collection, Breath Alcohol Certification, and Hair and Oral Fluids Collection
  • Intermediate proficiency in Microsoft Office applications such as Word, Excel, and Outlook, along with data entry into various systems

Additional Benefits

  • 401(k) Retirement Plan with Employer Match
  • Comprehensive Medical, Vision, Prescription, Telehealth, & Dental Plans
  • Life & Disability Insurance
  • Paid Time Off & Extended Illness Days Offered
  • Colleague Referral Bonus Program
  • Tuition Reimbursement
  • Commuter Benefits
  • Dependent Care Spending Account
  • Employee Discounts

This position requires access to confidential and critical information, necessitating ongoing discretion and secure information management.

We are committed to providing reasonable accommodations for individuals with disabilities to participate in the job application or interview process, perform essential job functions, and receive other employment benefits. Please reach out to us to request accommodations.

Concentra is an Equal Opportunity Employer , including disability/veterans.

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