Overnight Front Desk Supervisor

3 weeks ago


San Antonio, Texas, United States Omni Hotels Full time

Job Title: Overnight Front Desk Supervisor

Job Summary: We are seeking a highly skilled and experienced Overnight Front Desk Supervisor to join our team at Omni La Mansion del Rio. As a key member of our front office team, you will be responsible for overseeing and coordinating all nighttime front desk and audit functions, ensuring seamless guest experiences and efficient financial transactions.

Key Responsibilities:

  • Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures.
  • Be actively engaged with guests, identifying their needs and exceeding expectations at every opportunity.
  • Balance daily posting and revenue, and resolve inaccuracies in a timely manner.
  • Fully knowledgeable in all emergency procedures and ensure adherence to all systems and control procedures.
  • Distribute nightly reports and efficiently process guaranteed no-show billings.
  • Train and supervise Night Desk Clerks and 3rd shift Front Office staff.
  • Ensure that 3rd shift Night Desk checklist and responsibilities are completed.
  • In the absence of the MOD, conduct a property walk and complete the overnight MOD report.

Requirements:

  • Previous customer service experience.
  • Previous cash handling experience.
  • Previous hotel experience highly preferred.
  • Ability to stand for an 8-hour shift.
  • Ability to work well under pressure, dealing with many arrivals and departures within a short period of time.
  • Ability to think clearly, quickly, and make concise decisions.
  • Ability to assist the Overnight Manager in holding the team accountable for their assigned responsibilities.
  • Ability to clearly communicate (verbal and written) with guests, associates, and vendors.
  • Must be able to work a flexible schedule to include nights, holidays, and weekends.
  • Strong computer skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office).

About Omni Hotels & Resorts: Omni Hotels & Resorts is an equal opportunity employer. We are committed to providing a work environment that is inclusive and respectful of all employees. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.



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