Account Management Representative
6 days ago
Job Summary:
We are seeking a highly skilled and customer-focused Customer Service Liaison to join our team at ITS Technology and Logistics, LLC. As a key member of our customer service team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met, and providing exceptional support.
Key Responsibilities:
- Client Relationship Management: Develop and maintain effective relationships with our clients, understanding their business needs and providing tailored solutions.
- Communication and Support: Provide prompt and professional communication to clients, addressing their inquiries, concerns, and issues in a timely and efficient manner.
- Equipment Management: Maintain accurate records of clients' equipment inventory and relevant activities, ensuring seamless tracking and management.
- Repair and Maintenance: Coordinate repair estimates, obtain approvals, and schedule equipment surveys to ensure timely and cost-effective solutions.
- Reporting and Administration: Prepare and submit billing paperwork, storage and handling reports, and other administrative tasks as required.
- Team Collaboration: Work closely with our yard supervisor and shop supervisor to prioritize equipment repair and ensure efficient operations.
Requirements:
- Education: High school diploma or equivalent education.
- Technical Skills: Proficient in Microsoft software and other relevant tools.
- Personal Qualities: Energetic, customer-driven, organized, and effective communicator.
- Work Schedule: Monday-Friday, 7am-5pm.
What We Offer:
As a valued member of our team, you will enjoy a competitive compensation package, comprehensive benefits, 401K, and vacation time. We are committed to providing a supportive and dynamic work environment that fosters growth and development.
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