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Compliance Tracking Supervisor

3 months ago

Peachtree Corners, Georgia, United States Warehouse Management Full time
Shift:

Compensation:
60,000

Compliance Tracking Supervisor


PRINCIPAL ACCOUNTABILITIES:

  • Provide training and support to new and existing Compliance Tracking users (clients, vendors, carriers, agents).
  • Monitor request for support and identify trends and opportunities for improvement.
  • Provide timely responses to users requesting assistance (typically less than 1 hour)
  • Manage/Train Compliance Tracking Admins

JOB SUMMARY:

  • Provide training and general day to day support for Clients/Vendors/Carriers/Capstone Associates using the Compliance Tracking Tool.
    • Process new user applications creating user profiles and modifying settings as required.
    • Configure violations, exemptions, vendor #s, permissions, etc.
    • Investigate partner/internal issues and follow through until completion.
    • Triage and resolve software/hardware issues notified from the field.
    • Support Tier 1 with their unresolved issues and hold Tier 3 responsible for execution through effective prioritization on incident/bug remediation.
    • Participate in weekly client calls giving updates on issues and relaying inbound requests up to the Product Owner.
  • Lead & support new client or site onboarding efforts – host demos, training sessions, create/provide process documentation, etc.
  • Monitor and track telephone and email requests for assistance, identifying target areas for improvement.
  • Prepare/Assist in preparation of weekly/monthly reports
#CB

Capstone Logistics, LLC is part of The Transportation and Logistics industry which has been designated a "Critical Infrastructure Segment". As a "critical infrastructure industry" worker in the Transportation and Logistics industry, associates are considered exempt from local restrictions such as curfews, shelter-in-place orders, and other mobility restrictions when reporting to, returning from, or performing his or her work functions.

JOB ID:CAP15113