Call Center Expert

3 days ago


Wichita, Kansas, United States Mass Markets Full time
About the Role

Mass Markets is seeking a skilled Call Center Expert to join our team. As a key member of our customer service team, you will be responsible for handling inbound and outbound contacts, ensuring first call resolution, and collaborating with other departments to resolve customer issues.

Key Responsibilities
  • Handle customer inquiries via phone, email, and chat
  • Research and gather information to resolve customer complaints
  • Develop and implement solutions to improve customer satisfaction
  • Collaborate with other teams to resolve complex customer issues
Requirements

To succeed in this role, you will need:

  • A degree in Business Administration or related field
  • Minimum 2 years of customer service experience
  • Excellent communication and problem-solving skills
What We Offer

Mass Markets offers a competitive salary of $48,000 - $60,000 per year, depending on experience. You will also have access to comprehensive benefits, including health insurance, retirement plans, and paid time off.


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