Client Service and Product Support Specialist

2 weeks ago


Maitland, Florida, United States ADP Full time

About ADP: ADP is a leading global provider of human resources technology, specializing in payroll, tax, and benefits solutions. We pride ourselves on fostering an inclusive culture that values collaboration and innovation.

Position Overview: We are seeking an Associate Client Service & Product Support Specialist -- Tax to deliver exceptional tax services to our clients. In this role, you will be the primary point of contact for clients, addressing their inquiries and resolving issues related to tax deposits and filings.

Key Responsibilities:

  • Tax Expertise: Assist clients with their tax-related needs, including deposits and filings, while managing inquiries from state and federal agencies.
  • Advisory Role: Utilize your knowledge to help clients navigate challenges, providing solutions and recommendations based on a comprehensive understanding of their needs.
  • Relationship Building: Establish and maintain strong relationships with clients through effective communication via phone, email, and chat, ensuring their expectations are consistently exceeded.
  • Client Focus: Prioritize client satisfaction by addressing payroll and tax issues promptly and professionally, demonstrating a commitment to excellence in service.

Qualifications:

  • Minimum of one year of experience in client service or call center roles, or two years in the insurance or financial sector.
  • Exceptional communication skills, both verbal and written, with the ability to convey complex information clearly and concisely.
  • Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel, along with strong analytical and time management abilities.

Education: A college degree is preferred but not mandatory. Relevant experience or military service will also be considered valuable.

Why ADP? At ADP, we recognize the unique talents and experiences that each individual brings. We are committed to providing an environment where you can thrive and make a meaningful impact.


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