IT Support Technician

2 weeks ago


Maitland, Florida, United States ConcordRents Full time
Job Overview

Position Type
Full Time

Salary Range
$23.00 Hourly

Job Category
Corporate

Company Profile

ConcordRENTS is a prominent provider of quality and customer-focused property management services, specializing in affordable and market-rate multifamily communities across Florida. Our ongoing success is driven by our exceptional workforce.

At ConcordRENTS, you can enhance your career while being part of a company with over 30 years of experience dedicated to the well-being of our community and our employees. We are committed to establishing a pathway to a minimum wage of at least $20 per hour within the first six months of satisfactory employment. Additionally, we offer rental discounts ranging from 20% to 50% at participating communities for select employees.

Our team members' dedication is reinforced by ConcordRENTS' belief that everyone deserves a living wage and the opportunity to prepare for a secure retirement. We proudly invest in our valued employees by providing a comprehensive 401-K program that includes a company match of up to $5,250 annually. Our 401-K program offers a 150% match on the first 3% contributed by eligible employees, with additional matching up to $5,250 each year.

New team members with industry experience often cite a lack of investment from previous employers as a key reason for seeking a change. Our management philosophy focuses on maintaining the value and integrity of our communities while delivering outstanding customer service. This is achieved by fostering relationships with our residents and ensuring they receive a quality housing experience without the worry of affordability for repairs. Ultimately, we gauge our performance based on resident satisfaction.

ConcordRENTS understands that teamwork and community spirit are essential to our growth as a company. Our legacy is driven by our ability to adapt to a changing market and stay ahead of the competition, making ConcordRENTS a fulfilling place to work.

PRIMARY RESPONSIBILITIES:
This role involves providing fundamental technical support to computer users, addressing inquiries, and resolving computer-related issues for clients either in person or remotely. Responsibilities include assisting with the use of computer hardware, peripherals, and client software.

KEY FUNCTIONS:
  • Maintains and repairs equipment by diagnosing issues, repairing or replacing components, adjusting settings, and testing within the company's network to ensure optimal performance.
  • Configures and installs computer and peripheral devices, including desktop and laptop computers, printers, and basic telecommunications equipment, along with client software installation.
  • Utilizes standard tools, supplies, and materials for desktop support personnel.
  • Collaborates with senior team members to resolve procedural or technical challenges.
  • Provides technical assistance to colleagues as needed in the use of client computer systems, helping them understand the basic operation of client computers and peripherals.
  • Adheres to established work schedules and attendance policies.
  • Stays informed about technology trends by reading industry publications and attending relevant trade shows.
Compensation for this position is based on the candidate's experience.

Qualifications

Knowledge and Experience
  • Completion of a two-year technical program or two years of college/university coursework in computer systems/technology.
  • Strong understanding of current computing practices, standards, and equipment.
  • Proficient in Microsoft client tools (including but not limited to Office, Outlook, and Skype), as well as general networking and desktop support products.
  • Excellent written and verbal communication skills, along with strong technical writing abilities.
  • Ability to manage daily tasks with a degree of independence.
  • Good organizational skills are essential.
  • One to two years of experience in desktop support across various operating systems, as well as networking, telecommunications, and client software support.
  • Ability to maintain a positive attitude when faced with challenges during troubleshooting.
  • Proficiency in reading, writing, and speaking English for safety and productivity purposes.

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