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Front End Operations Manager
2 months ago
We are seeking a highly skilled and experienced Front End Supervisor to join our team at The Michaels Companies, Inc. As a Front End Supervisor, you will be responsible for delivering a customer-centric shopping experience by managing and executing effective front-end operations and expectations.
Key Responsibilities- Lead the omnichannel processes to ensure seamless customer experience across all touchpoints.
- Maintain store recovery standards to deliver our Brand Promises and ensure compliance with applicable laws and requirements.
- Assist the Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs.
- Ensure all front-end policies and procedures are followed, and achieve key performance indicators (KPIs) and manage team to achieve their role KPIs.
- Plan and lead the execution of class and in-store events in accordance with Company programs.
- Manage and execute shrink and safety programs to minimize losses and ensure a safe working environment.
- Assist with cash reconciliation and bank deposits, and participate in inventory processes, including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities.
- Assist with the onboarding of new Team Members and train, observe, and coach the customer experience team to achieve results.
- Serve as Manager on Duty (MOD) and interact with others in an accepting and respectful manner.
- Acknowledge customers, help locate products, and provide solutions to meet their needs.
- Participate in truck unloading and stocking processes to ensure truck standards are followed and completed within budget.
- Cross-train in Custom Framing selling and production, and lead the delivery of high-quality custom framing solutions to customers.
- Retail management experience preferred.
- Ability to remain standing for long periods of time and move throughout the store.
- Regular bending, lifting, carrying, reaching, and stretching.
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
The Michaels Companies, Inc. is an Equal Opportunity Employer. We are committed to the full inclusion of all qualified individuals and will assure that people with disabilities are provided reasonable accommodations. If a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care.
