Technical Support Engineer

1 week ago


Brea, California, United States Avery Products Corporation Full time
About the Role

Avery Products Corporation is seeking a highly skilled Senior IT Support Engineer to join our IT Service Desk team. As a key member of our team, you will be responsible for providing technical support and resolving complex issues for our customers.

Key Responsibilities
  • Technical Support: Provide timely and effective technical support to customers via phone, email, or in-person.
  • Incident Management: Investigate and resolve technical issues using agreed-upon troubleshooting methodologies.
  • Case Management: Manage support cases to ensure fast resolution and exceed customer expectations.
  • Knowledge Sharing: Utilize the central document repository to share knowledge and best practices across the team.
  • Project Support: Provide technical support and take ownership of ad-hoc projects as assigned.
  • System Administration: Administer and maintain internal systems software, including operating systems and application software.
  • Hardware Maintenance: Perform general preventative maintenance tasks and repairs on computers, laptops, printers, and other authorized peripheral equipment.
  • Network Support: Troubleshoot network performance issues and wireless connectivity problems.
  • Software Support: Install, upgrade, support, and troubleshoot printers, computer hardware, and other unauthorized peripheral equipment.
  • Account Administration: Manage user account administration, including account creation and password resets on Active Directory.
  • Asset Management: Assist with the asset management of software licenses, software, hardware, and other IT supplies.
Requirements
  • Education: Bachelor's degree in Computer Science or related field with a minimum of 7 years' experience.
  • Technical Knowledge: Excellent technical knowledge of PCs and desktop hardware, as well as networking and related services.
  • Communication Skills: Good communication skills (both verbal and written) and the ability to operate effectively in a team environment.
  • Professionalism: Maintain a professional and positive demeanor, with a strong service mentality.
  • Working Knowledge: Microsoft products, Windows operating systems, Microsoft Server, Office Suite, Office 365, and other related technologies.
Working Environment

This position requires working in-office 5 days a week, with a dynamic and fast-paced environment.



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