Technical Support Engineer
1 week ago
Avery Products Corporation is seeking a highly skilled Senior IT Support Engineer to join our IT Service Desk team. As a key member of our team, you will be responsible for providing technical support and resolving complex issues for our customers.
Key Responsibilities- Technical Support: Provide timely and effective technical support to customers via phone, email, or in-person.
- Incident Management: Investigate and resolve technical issues using agreed-upon troubleshooting methodologies.
- Case Management: Manage support cases to ensure fast resolution and exceed customer expectations.
- Knowledge Sharing: Utilize the central document repository to share knowledge and best practices across the team.
- Project Support: Provide technical support and take ownership of ad-hoc projects as assigned.
- System Administration: Administer and maintain internal systems software, including operating systems and application software.
- Hardware Maintenance: Perform general preventative maintenance tasks and repairs on computers, laptops, printers, and other authorized peripheral equipment.
- Network Support: Troubleshoot network performance issues and wireless connectivity problems.
- Software Support: Install, upgrade, support, and troubleshoot printers, computer hardware, and other unauthorized peripheral equipment.
- Account Administration: Manage user account administration, including account creation and password resets on Active Directory.
- Asset Management: Assist with the asset management of software licenses, software, hardware, and other IT supplies.
- Education: Bachelor's degree in Computer Science or related field with a minimum of 7 years' experience.
- Technical Knowledge: Excellent technical knowledge of PCs and desktop hardware, as well as networking and related services.
- Communication Skills: Good communication skills (both verbal and written) and the ability to operate effectively in a team environment.
- Professionalism: Maintain a professional and positive demeanor, with a strong service mentality.
- Working Knowledge: Microsoft products, Windows operating systems, Microsoft Server, Office Suite, Office 365, and other related technologies.
This position requires working in-office 5 days a week, with a dynamic and fast-paced environment.
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