Lead IT Support Specialist

2 weeks ago

Brea, California, United States Avery Products Corporation Full time

Avery Products Corporation's IT Service Desk serves as the primary hub for all technology-related incidents and service inquiries. We are seeking a Senior Technical Support Engineer who will be tasked with addressing support requests while ensuring customer satisfaction. In this dynamic role, you will provide assistance via phone, email, or in-person interactions. Your responsibilities will encompass a range of tasks including help desk support, server upkeep, core networking, system design, implementation testing, and development.

What We Provide:

  • Competitive salary with potential for quarterly bonuses
  • Comprehensive benefits package including Medical, Dental, Vision, and Company Paid Short-Term & Long-Term Disability and Life Insurance
  • 401k plan with a generous company match
  • Work-life balance with 12 company-paid holidays, Paid Vacation, and Paid Sick Time
  • A workplace culture that appreciates individual contributions
  • Opportunities for professional growth and development

Your Responsibilities:

  • Plan and execute comprehensive technical activities, guiding the direction of projects and providing technical expertise.
  • Investigate and resolve issues utilizing established troubleshooting methodologies.
  • Manage support cases to ensure rapid resolution that surpasses customer expectations.
  • Utilize the central document repository to promote knowledge sharing within the team and implement best practices.
  • Support and take ownership of various ad-hoc projects.
  • Administer and maintain internal systems software.
  • Maintain a thorough understanding of operating systems and application software to deliver a high level of support.
  • Conduct general preventative maintenance and repairs on computers, laptops, printers, and other authorized peripheral devices.
  • Perform remedial repairs on computers, laptops, printers, and other authorized peripheral devices.
  • Install, upgrade, support, and troubleshoot printers, computer hardware, and other peripheral devices.
  • Troubleshoot network performance and wireless connectivity issues.
  • Provide support for MACOS systems.
  • Manage user account administration, including account creation and password resets in Active Directory.
  • Assist with the management of software licenses, hardware, and other IT supplies.
  • Encourage responsible usage and care of company equipment.
  • Perform additional duties as assigned.

Qualifications for Success:

  • Bachelor's degree in Computer Science or a related field with a minimum of 7 years of experience.
  • Strong technical knowledge of PCs and desktop hardware.
  • Excellent communication skills, both verbal and written.
  • Self-motivated individual with a strong service-oriented mindset.
  • Ability to work effectively in a team environment with both technical and non-technical colleagues.
  • Maintain a professional and positive attitude.

Familiarity with the Following:

  • Microsoft products including Windows operating systems, Microsoft Server, Office Suite, and Office 365.
  • Networking concepts and related services (e.g., TCP/IP, DNS, DHCP, firewall, WAN).
  • Network switches (Cisco).
  • Administration of Microsoft Active Directory.
  • Virtualization technologies (VMWare).
  • HP/Dell server management.
  • VPN and antivirus solutions.
  • Macrium Reflect and LogMeIn Rescue software.
  • PRTG and PDQ tools.
  • Cisco Meraki.
  • Familiarity with MAC OS, Linux OS, and NetApp storage devices is preferred.
  • Experience with BARCO and Poly video conferencing hardware is a plus.
  • Knowledge of Trend antivirus solutions is desirable.
  • Experience with enterprise backup software (Unitrends) is a plus.
  • Exceptional software and hardware troubleshooting abilities with a passion for finding effective solutions.
  • Strong analytical and problem-solving skills.

All employment offers are contingent upon the successful completion of a pre-employment background check. Avery Products Corporation is an at-will employer, allowing employees to resign at any time without reason, and the company retains the right to terminate employment at any time with or without cause or notice.

Thank you for considering this opportunity. Please submit your resume when responding.

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