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Clinical Product Support Engineer II

2 months ago

Brea, California, United States Danaher Corporation Full time

Explore Your Potential at Danaher Corporation

At Danaher, we have been at the forefront of innovation for over 80 years, dedicated to enhancing laboratory processes to propel advancements in science and healthcare.

Join a dynamic team that values your voice, supports your growth, and encourages authenticity. We are committed to fostering a culture that embraces diverse backgrounds, experiences, and perspectives.

Your Role: As a Clinical Product Support Engineer II, you will play a crucial role in the enhancement and evolution of our product offerings. You will provide immediate technical assistance to field support teams and call center personnel across North America.

This position is part of the Global Product Technical Support Team and is based onsite. Your contributions will directly impact our mission to revolutionize healthcare, one diagnosis at a time.

Key Responsibilities:

  • Address technical inquiries and offer email support to international field team members.
  • Analyze and interpret field-generated data to advise on problem resolution.
  • Act as a liaison between the Field Service team and Development, participating in project teams for new product innovations.
  • Ensure compliance with GMP, ISO, FDA, and company policies through accurate record-keeping.
  • Develop support strategies, provide constructive feedback on product documentation, and maintain training records within a learning management system.

Essential Qualifications:

  • Bachelor's degree in Engineering, Science, medical diagnostics, or a related technical field, with a minimum of 2 years of relevant experience; or a Master's degree with at least 1 year of experience.
  • 3+ years of experience troubleshooting hardware and software issues related to medical devices and their integration into IT lab systems.
  • Proven expertise in addressing middleware issues concerning message processing and connectivity.
  • Willingness to travel as needed, approximately 25% or less.

Preferred Skills:

  • Ability to communicate effectively with diverse audiences and management.
  • Strong analytical skills and sound judgment for problem-solving.
  • Proficiency in relevant software applications, including Oracle Business Intelligence, Windows, and Linux-based systems.

At Danaher Corporation, we believe in creating a sustainable workforce that adapts to the evolving needs of our employees. We recognize the importance of flexible working arrangements and are committed to providing enriching career opportunities, regardless of your work environment.

Compensation and Benefits:

The annual salary range for this role is competitive, and the position is eligible for bonus/incentive pay. We offer a comprehensive benefits package, including paid time off, medical/dental/vision insurance, and a 401(k) plan for eligible employees.

Join us at Danaher Corporation, where we combine science, technology, and operational capabilities to drive impactful solutions for our customers worldwide.