End User Technology Support Specialist

2 weeks ago

Baltimore, Maryland, United States Integres, LLC Full time
Job Overview

Integres, LLC is a distinguished Service-Disabled Veteran Owned Small Business (SDVOSB) dedicated to delivering high-quality, insightful, and agile information technology solutions to our clients. We pride ourselves on our integrity and aim to develop innovative solutions that address the evolving challenges faced by modern organizations. Our mission is to create a company with a soul, fostering a culture of servant leadership that emphasizes excellence, accountability, and work/life balance.

We are currently seeking an End User Support Specialist who will play a vital role in assisting various State agencies with their end-user technology requirements. This position encompasses the management and maintenance of desktop computers, laptops, tablets, mobile devices, printers, and associated hardware and software tailored to each agency's specific needs.

Key Responsibilities

1. IT Hardware & Software Support (30%)

  • Install and maintain hardware components such as printers and scanners.
  • Manage critical software for user support, including Anti-Virus and Encryption software.
  • Troubleshoot and resolve issues related to hardware, software, and network connectivity.
  • Ensure seamless integration of desktop computers with various systems.
  • Assist users with video conferencing tools and set up office equipment for new employees.

2. Customer Service (20%)

  • Deliver exceptional customer service by adhering to established Service Level Objectives (SLOs) and Service Level Agreements (SLAs).
  • Document all interactions and progress in the ticketing system.
  • Maintain professionalism and courtesy in all customer interactions.

3. Queue & Workload Management (20%)

  • Utilize the ticketing system to document installations, deployments, and maintenance tasks.
  • Create and manage user accounts and privileges.
  • Work diligently on assigned tickets to meet established SLOs and SLAs.

4. IT Collaboration (15%)

  • Collaborate with team members to address technical issues and share knowledge.
  • Document and troubleshoot reported issues in the ticketing system.

5. Technical Projects (5%)

  • Participate in assigned technical projects and maintain relevant documentation.

6. IT Asset & Inventory Support (5%)

  • Assist in the physical inventory process and ensure accurate asset management.

7. Other Duties as Assigned (5%)

  • Perform additional job-related tasks as required by business needs.
Qualifications

Education and Experience:

  • Preferred: Associate's degree or equivalent experience.
  • 3+ years of experience in Help Desk/Desktop support.
  • Strong communication and customer service skills are essential.

Certifications:

  • Preferred certifications include A+, Network+, and Security+.
Additional Information

Integres offers competitive salaries along with a comprehensive benefits package, ensuring the safety and security of our employees and their families. Our benefits include healthcare, a 401(k) savings plan, accrued paid time off, and employee recognition programs.

We are an equal opportunity employer and encourage applications from all qualified individuals, including those from diverse backgrounds. All information will be kept confidential in accordance with EEO guidelines.

  • Senior User Support Specialist

    2 days ago

    Baltimore, Maryland, United States CGS Full time

    About the RoleWe are seeking a highly skilled Senior User Support Specialist to join our team at CGS. As a key member of our technical support team, you will be responsible for providing top-notch support to our clients and ensuring the smooth operation of our web conferencing tools.Key ResponsibilitiesSetup, monitor, train, troubleshoot, diagnose, and...

  • **Computer User Support Specialist**

    4 days ago

    Baltimore, Maryland, United States Maryland Department of Transportation Full time

    About the Role:The Maryland Department of Transportation is seeking a highly skilled Trapeze Systems Administrator to join our team. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our critical computer applications.Key Responsibilities:Provide onsite IT support for systems troubleshooting and...

  • Technical Support Specialist

    2 days ago

    Baltimore, Maryland, United States Anne Arundel Workforce Development Corporation (AAWDC) Full time

    Job SummaryWe are seeking a highly motivated and organized Technical Support Specialist to join our team at the Anne Arundel Workforce Development Corporation (AAWDC). As a key member of our IT department, you will provide technical support and training to our faculty, staff, and external registrants, ensuring seamless access to our CloudCME portal and New...

  • National Account Manager

    5 days ago

    Baltimore, Maryland, United States Justrite Manufacturing Full time

    About Justrite ManufacturingJustrite Manufacturing is a leading industrial safety company that provides a comprehensive range of safety solutions to protect workers, workplaces, and the environment.Job SummaryWe are seeking an experienced National Account Manager to join our team. The successful candidate will be responsible for developing new business with...

  • Industrial Sales Professional

    4 days ago

    Baltimore, Maryland, United States Justrite Manufacturing Full time

    About Justrite ManufacturingJustrite Manufacturing is a leading industrial safety company that provides a comprehensive range of safety solutions to protect workers, workplaces, and the environment.Job SummaryWe are seeking an experienced National Account Manager to join our team. The successful candidate will be responsible for developing new business with...

  • Information Technology Support Specialist

    2 weeks ago

    Baltimore, Maryland, United States GOODWILL IND OF THE CHESAPEAKE INC Full time

    Job OverviewPOSITION SUMMARY:The Information Technology Support Specialist plays a crucial role in facilitating operational support at Goodwill Industries of the Chesapeake. This position encompasses the management of IT projects aligned with the organization's mission and strategic objectives. Responsibilities include the installation, upkeep,...

  • IT Support Specialist

    2 weeks ago

    Baltimore, Maryland, United States TEKsystems Full time

    Position Overview:The individual in this role will serve as the primary support resource for the facility, addressing a variety of technical issues related to both hardware and software. Daily tasks will include troubleshooting computer problems, delivering user training, assembling and configuring computers, and facilitating the overall functionality of the...

  • Technical Support Specialist

    4 days ago

    Baltimore, Maryland, United States DMI (Digital Management, Inc.) Full time

    About the OpportunityDMI, LLC is seeking a Technical Support Specialist to join our team.Job SummaryThe Technical Support Specialist will be responsible for providing technical support and expertise for end users, including maintenance and management of desktop computers, laptops, tablets, mobile devices, printers, and related hardware and software.Key...

  • IT Support Specialist

    4 days ago

    Baltimore, Maryland, United States BC Tech Pro Full time

    Job SummaryBC Tech Pro is seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical assistance and support to our clients, ensuring that their technology-based products are functioning properly.Key ResponsibilitiesTechnical Support: Provide technical support to clients, including...

  • Retail Technology Support Specialist

    2 weeks ago

    Baltimore, Maryland, United States Royal Farms Full time

    Position Overview:The Store Technology Support Specialist is tasked with ensuring the seamless operation and upkeep of retail technology systems, including point-of-sale devices, personal computers, and associated peripherals.Key Responsibilities: Install, troubleshoot, repair, and enhance all retail technology systems, including point-of-sale devices,...

  • Front-End Developer

    7 days ago

    Baltimore, Maryland, United States InsideHigherEd Full time

    Job Summary:We are seeking a highly skilled Front-End Engineer to join our team at InsideHigherEd. As a key member of our organization, you will be responsible for designing and developing user-friendly and visually appealing web applications.Key Responsibilities:Develop and maintain high-quality front-end code, ensuring seamless user experiences and optimal...

  • IT Support Specialist

    2 weeks ago

    Baltimore, Maryland, United States Tuknik Government Services Full time

    Tuknik Government Services Position Overview: We are seeking a skilled Information Technology Help Desk Technician to provide essential support for our internal clients. This role involves delivering technical assistance both remotely and in person, ensuring that our users can effectively utilize agency-standard software and hardware. Key Responsibilities:...

  • Front End Developer

    2 months ago

    Baltimore, Maryland, United States DMI Full time

    Front End DeveloperDMI - Baltimore, MDAbout DMI:DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare,...

  • Mobile Device Support Specialist

    14 hours ago

    Baltimore, Maryland, United States Integres, LLC Full time

    Job SummaryWe are seeking a highly skilled Mobile Device Support Specialist to join our team at Integres, LLC. As a key member of our IT department, you will be responsible for providing top-notch technical assistance and support for our wireless devices and telecommunications services.Key ResponsibilitiesWireless Account Management: Manage all wireless...

  • IT Support Specialist

    7 days ago

    Baltimore, Maryland, United States GOODWILL IND OF THE CHESAPEAKE INC Full time

    Job SummaryThe IT Support Specialist is a hands-on role that requires territory-wide travel to various sites, providing technical support through Help Desk operations, system upgrades, and software implementations.Key ResponsibilitiesIT OperationsProvide technical support via phone, remote access, or site visits as neededKeep systems up to date through...

  • Client Support Specialist

    2 weeks ago

    Baltimore, Maryland, United States Bridgeway Benefit Technologies Full time

    Job OverviewBridgeway Benefit Technologies is seeking a Client Support Specialist to enhance our Customer Success team and assist our Bridgeway product users by acting as an internal advocate and customer liaison, ensuring exceptional service delivery.As a successful Client Support Specialist, you possess a natural affinity for engaging with people and...

  • Wireless Support Specialist

    2 weeks ago

    Baltimore, Maryland, United States Ten4 Full time

    Job OverviewAre you experienced in providing support for mobile technology? At Ten4, we are seeking a dedicated Help Desk Specialist to enhance our customer service for wireless solutions. Our company focuses on optimizing corporate wireless activities and reducing operational costs.Key Responsibilities:Manage and troubleshoot the internal ticketing system...

  • Instructional Technology Specialist

    5 days ago

    Baltimore, Maryland, United States Baltimore City Public School System Full time

    Job SummaryWe are seeking a highly skilled Library Media Specialist to join our team at the Baltimore City Public School System. The successful candidate will be responsible for developing and implementing a comprehensive library and multi-media program that supports the curricular needs of our students and teachers.Key ResponsibilitiesProgram Development...

  • IT Support Specialist

    2 weeks ago

    Baltimore, Maryland, United States Tuknik Government Services Full time

    Tuknik Government Services We are currently seeking a skilled Information Technology Help Desk Technician to provide exceptional support to our internal clients. This role is crucial in ensuring the seamless operation of IT systems and services. Position Overview: The IT Help Desk Technician will deliver technical assistance and support for a variety of...

  • Technical Support Services Director

    5 days ago

    Baltimore, Maryland, United States Blue Star Partners LLC Full time

    Job SummaryWe are seeking a highly skilled IT Support Team Lead to join our team at Blue Star Partners LLC. As a key member of our IT department, you will be responsible for leading and supporting our local IT team in providing comprehensive IT service desk and deskside support.Key ResponsibilitiesLead and Support the IT Team: Oversee technical end-user...