Retail Technology Support Specialist
2 weeks ago
Position Overview:
The Store Technology Support Specialist is tasked with ensuring the seamless operation and upkeep of retail technology systems, including point-of-sale devices, personal computers, and associated peripherals.
Key Responsibilities:
- Install, troubleshoot, repair, and enhance all retail technology systems, including point-of-sale devices, desktop computers, networking hardware, and peripherals like barcode scanners and printers.
- Collaborate with Royal Farms' IT team to identify, investigate, and resolve technical issues.
- Adhere to and promote compliance with standard operating procedures related to Royal Farms' Information Systems and PCI DSS regulations.
- Partner with hardware and software vendors to ensure optimal performance of equipment and applications.
- Work alongside store management and the maintenance team to address facility-related challenges impacting technology.
- Undertake additional tasks as required and be available for emergency on-call support.
Qualifications:
Minimum Requirements:
- A minimum of 2 years of experience in a multi-location retail setting.
- Ability to operate independently with minimal oversight.
- Familiarity with back-office retail systems.
- Possession of CompTIA A+ Certification.
- Strong problem-solving skills and a professional demeanor.
- Reliable transportation and willingness to travel as needed.
Preferred Qualifications:
- At least 2 years of experience in a multi-site convenience or petroleum retail environment.
- An Associate's Degree.
- A minimum of 2 years of experience with Radiant Systems point-of-sale or customer self-service technology.
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