IT Support Specialist

2 months ago


Baltimore, Maryland, United States Tuknik Government Services Full time
Tuknik Government Services

Position Overview:
We are seeking a skilled Information Technology Help Desk Technician to provide essential support for our internal clients. This role involves delivering technical assistance both remotely and in person, ensuring that our users can effectively utilize agency-standard software and hardware.

Key Responsibilities:
  • Deliver comprehensive support for various IT equipment including workstations, laptops, and printers.
  • Engage in basic troubleshooting for IT issues, maintaining communication with end-users until resolution is achieved.
  • Assist users with Microsoft, Adobe, and AutoCAD software applications.
  • Document all technical issues in the problem tracking system, ensuring real-time updates and proper closure upon resolution.
  • Utilize various communication tools to stay informed about widespread technical issues.
  • Create tickets for every customer interaction, assessing the scope and priority of each issue.
  • Follow up with relevant parties to ensure timely resolution of problems and keep ticket statuses updated.
  • Close tickets only after confirming customer satisfaction and thorough documentation of the resolution process.
Qualifications:
  • High School Diploma or equivalent with relevant advanced training.
  • A minimum of 2 years of experience in desktop support and peripheral management.
Skills and Abilities:
  • Strong organizational and prioritization skills.
  • Excellent critical thinking and problem-solving abilities.
  • Ability to work independently with minimal supervision.
  • Effective verbal communication skills to convey ideas and solutions clearly.
Work Environment:
This position operates in a standard office setting with a low to moderate noise level. The role involves routine use of office equipment and may require prolonged periods of sitting. Candidates must be able to perform basic physical tasks, including lifting up to 25 lbs.

Equal Employment Opportunity:
Tuknik Government Services is an equal opportunity employer committed to diversity and inclusion in the workplace. We do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status.
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