Current jobs related to Technical Support Services Director - Baltimore, Maryland - Blue Star Partners LLC
-
Technical IT Support Specialist
2 weeks ago
Baltimore, Maryland, United States Applied Technology Services Full timeJob SummaryWe are seeking an Executive IT Support Specialist to provide technical guidance and support to our executive leadership. The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience.Key ResponsibilitiesAct as a product expert and provide support for Microsoft end user productivity...
-
Technical Product Director
2 weeks ago
Baltimore, Maryland, United States American Red Cross Full timeTechnical Product DirectorWe are seeking a highly skilled Technical Product Director to lead our product development efforts. The ideal candidate will have a strong background in technical product management and experience in leading cross-functional teams.Key Responsibilities:Develop and execute product strategies to drive business growthLead...
-
Director of Academic Support Services
3 weeks ago
Baltimore, Maryland, United States InsideHigherEd Full timeAbout Baltimore City Community CollegeBaltimore City Community College (BCCC) is a comprehensive, urban institution accredited by the Middle States Commission on Higher Education. With a rich history dating back to 1947, the College has evolved to meet the changing needs of the community, offering a wide range of degree, certificate, and continuing education...
-
Director of Academic Support Services
4 weeks ago
Baltimore, Maryland, United States InsideHigherEd Full timeAbout Baltimore City Community CollegeBaltimore City Community College (BCCC) is a comprehensive, urban institution accredited by the Middle States Commission on Higher Education. With a rich history dating back to 1947, the College has been serving the citizens of Baltimore City and throughout the state of Maryland. Our campus is located in West Baltimore,...
-
Director of Technical Program Management
2 weeks ago
Baltimore, Maryland, United States Capital One Full timeAbout the Role:We are seeking a highly skilled Director of Technical Program Management to lead our technical program management team. As a key member of our engineering organization, you will be responsible for overseeing the development and delivery of large-scale technical programs.Key Responsibilities:Lead technical program management teams to deliver...
-
Baltimore, Maryland, United States Erickson Senior Living Full time{"title": "Director of Technical Accounting and Financial Reporting", "description": "Job SummaryErickson Senior Living is seeking a highly skilled Director of Technical Accounting and Financial Reporting to join our Accounting team. As a key member of our leadership team, you will be responsible for leading a team that provides guidance and support on...
-
Baltimore, Maryland, United States Erickson Senior Living Full timeJob Title: Director of Financial Reporting and Technical AccountingErickson Senior Living is seeking a highly skilled and experienced Director of Financial Reporting and Technical Accounting to join our team. As a key member of our Accounting department, you will be responsible for leading a team of accounting professionals and providing guidance on complex...
-
Technical Support Specialist
1 month ago
Baltimore, Maryland, United States Worldwide TechServices Full timeTechnical Requirements * Performs complex troubleshooting and repair activities in an end-user environment, including PCs, desktops, laptops, tablets, and printers. * Provides support to high-priority clients and responds to change management requests, including installing new equipment and providing desk-side support. * Performs Install/Move/Add or...
-
Technical Support Specialist
2 weeks ago
Baltimore, Maryland, United States TEKsystems Full timeJob SummaryWe are seeking a skilled Technical Support Specialist to join our team at TEKsystems. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients. Your primary focus will be on resolving technical issues and providing assistance to end-users in a fast-paced...
-
IT Technical Support Specialist
2 weeks ago
Baltimore, Maryland, United States Johns Hopkins University Full timeJob SummaryThe IT Technical Support Officer is a critical member of Jhpiego's Global IT team, responsible for providing technical support and assistance to end-users. This role requires a strong understanding of IT systems, hardware, and software, as well as excellent communication and problem-solving skills.Key ResponsibilitiesRespond to and resolve...
-
Technical Support Specialist
7 days ago
Baltimore, Maryland, United States BITHGROUP Technologies Inc Full timeCompany Overview:BITHGROUP Technologies Inc is a leading technology firm dedicated to delivering top-notch customer service and innovative solutions to businesses across the country.We are currently seeking a skilled Helpdesk Support Specialist to join our team and provide exceptional technical support to our clients.Job Summary:The Helpdesk Support...
-
Technical Support Specialist
2 weeks ago
Baltimore, Maryland, United States TechnoGen Full timeJob DescriptionWe are seeking a highly skilled and experienced Technical Support Specialist to join our team at Technogen Inc. The ideal candidate will have a strong background in IT hardware and software support, with excellent communication and customer service skills.Key Responsibilities:Provide technical support for end-users, including troubleshooting...
-
Associate Director, Recovery Support Services
2 weeks ago
Baltimore, Maryland, United States Behavioral Health System Baltimore Full timeJob Title: Associate Director, Recovery Support ServicesThe Associate Director, Recovery Support Services is a key leadership position that oversees and coordinates the Recovery Support Services team to ensure access to care, quality of care, and integration issues for Public Behavioral Health System (PBHS) recovery support services. This role is responsible...
-
Technical Support Specialist
2 weeks ago
Baltimore, Maryland, United States Technogen, Inc. Full timeJob Title: End User Support SpecialistWe are seeking a highly skilled and experienced End User Support Specialist to join our team at Technogen, Inc. The successful candidate will be responsible for providing technical support to end-users, troubleshooting and resolving hardware and software issues, and ensuring seamless IT operations.Key...
-
Technical Support Specialist
1 week ago
Baltimore, Maryland, United States Lorven Technologies Full timeJob Summary:At Lorven Technologies, we are seeking a skilled Technical Support Specialist to join our team. As a Help Desk Technician, you will be responsible for providing technical assistance to our clients in a timely and efficient manner.Key Responsibilities: Troubleshoot technical issues using a knowledge base and technical skills. Resolve end-user...
-
Sales Support Technical Team Lead
4 weeks ago
Baltimore, Maryland, United States MOI, Inc Full timeJob SummaryThe Sales Support Technical Team Lead is responsible for providing technical and administrative support to the sales support team. This includes facilitating the gathering, analysis, and troubleshooting of sales support related operations, ensuring compliance with company procedures, and providing training and ongoing support for sales support...
-
Technical Support Specialist
1 week ago
Baltimore, Maryland, United States Omni Inclusive Full timeJob SummaryOmni Inclusive is seeking a highly skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing expert-level technical support for desktop computers, hardware, and software.Key ResponsibilitiesProvide technical support for desktop computers, hardware, and softwareDiagnose and resolve...
-
Baltimore, Maryland, United States Jhpiego Full timeJob Title: Technical Director for Gender and Adolescent and Youth HealthAbout the Role:Jhpiego is seeking a highly experienced Technical Director to provide strategic leadership and technical expertise for our Gender and Adolescent and Youth Health (AYH) initiatives. The successful candidate will be responsible for guiding the development and implementation...
-
Baltimore, Maryland, United States Erickson Senior Living Full timeJob SummaryErickson Senior Living is seeking a highly experienced and skilled Director of Technical Accounting and Financial Reporting to lead our accounting team. As a key member of our leadership team, you will be responsible for providing guidance and support on complex accounting issues, preparing audited financial statements, and implementing policies...
-
Director of Social Services
6 days ago
Baltimore, Maryland, United States CommuniCare Health Services Corporate Full timeOur VisionAt CommuniCare Health Services Corporate, we are seeking a talented Mobile Director of Social Services who shares our commitment to enriching the lives of our residents with dignity, joy, and meaning.Key ResponsibilitiesTravel to CommuniCare centers in Maryland to provide temporary leadership as Director of Social ServicesPlan, assess, coordinate,...
Technical Support Services Director
2 months ago
We are seeking a highly skilled IT Support Team Lead to join our team at Blue Star Partners LLC. As a key member of our IT department, you will be responsible for leading and supporting our local IT team in providing comprehensive IT service desk and deskside support.
Key Responsibilities- Lead and Support the IT Team: Oversee technical end-user support operations, drive service and process improvements, and ensure high levels of user satisfaction and operational efficiency.
- Identify Opportunities for Improvement: Continuously identify opportunities for service and process improvement initiatives related to enhancing the end-user experience.
- Manage Key Performance Indicators (KPIs): Manage, measure, and report on KPIs, including user satisfaction and operational service level agreements (SLAs).
- Coordinate Technical Support: Coordinate and deliver technical support for long-standing issues impacting the end-user experience, ensuring timely resolution and minimal disruption.
- Collaborate with Business Teams: Work closely with business teams on escalations, coordinating actions with other IT teams, and providing regular updates to senior leadership.
- Develop Strong Relationships: Develop and maintain strong relationships with end-users, stakeholders, and IT teams to facilitate smooth communication and collaboration.
- Implement Best Practices: Implement best practices for IT support processes, ensuring adherence to industry standards and organizational policies.
- Mentor IT Staff: Provide mentorship and guidance to IT support staff, fostering a culture of continuous learning and professional development.
- Education and Experience: Bachelor's degree in Information Technology, Computer Science, or a related field preferred. Minimum of 5 years of experience in IT support, with at least 2 years in a leadership or supervisory role.
- Technical Skills: Extensive experience in providing IT service desk and deskside support, including troubleshooting hardware, software, and network issues. Strong understanding of ITIL framework and best practices for IT service management.
- Soft Skills: Excellent communication, interpersonal, and leadership skills, with the ability to work effectively with diverse teams and stakeholders.
- Certifications: Certification in ITIL, CompTIA A+, or related fields is highly desirable.
