Technical Support Specialist
5 days ago
We are seeking a highly motivated and organized Technical Support Specialist to join our team at the Anne Arundel Workforce Development Corporation (AAWDC). As a key member of our IT department, you will provide technical support and training to our faculty, staff, and external registrants, ensuring seamless access to our CloudCME portal and New Innovations medical education management platform.
Key Responsibilities- Technical Support: Provide end-user support and serve as the primary contact for software-related issues, ensuring prompt resolution and excellent customer service.
- Training and Development: Deliver small-group and individual trainings on various aspects of the New Innovations software, as well as other applications supported by our IT department.
- Vendor Relations: Work with technology vendors to ensure effective communication and resolution of technical issues.
- Documentation and Communication: Create and publish end-user and internal documentation, as well as communicate software changes and updates to user communities.
- Collaboration and Problem-Solving: Work collaboratively with other IT groups to identify and address problems, and restore service.
- Education: Two years of college coursework or equivalent experience.
- Experience: Two years of work-related experience, with a preference for candidates with New Innovations, CloudCME experience, and pre and post-graduate medical education administration.
- Skills: Help desk or customer support experience, training, and working with database-oriented SaaS systems.
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Technical Support Specialist
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