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**Computer User Support Specialist**

2 months ago

Baltimore, Maryland, United States Maryland Department of Transportation Full time

About the Role:

The Maryland Department of Transportation is seeking a highly skilled Trapeze Systems Administrator to join our team. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our critical computer applications.

Key Responsibilities:

  • Provide onsite IT support for systems troubleshooting and repair, systems maintenance, report generation, system documentation, and software updates.
  • Support and maintain multiple modules in the suite of applications, including route and trip scheduling, run cutting, mobile computer communication, customer certification, customer service, real-time vehicle tracking systems (GPS), and Interactive Voice Response systems (IVR).
  • Interface and collaborate with application end-users and 3rd Party vendors to solve problems or to successfully complete tasks.
  • Work beyond normal business hours to perform system maintenance as needed.

Requirements:

  • Graduation from a standard high school or possession of a high school equivalency certificate.
  • One year of experience responding to help desk calls from users of computer systems, with Trapeze or equivalent Transit software experience.

What We Offer:

The Maryland Department of Transportation offers a comprehensive benefits package, including healthcare, dental, long-term disability, flexible work schedules, and more. We are an equal opportunity employer and welcome applications from diverse candidates.