IT Support Specialist

2 months ago


Baltimore, Maryland, United States Tuknik Government Services Full time
Tuknik Government Services

We are currently seeking a skilled Information Technology Help Desk Technician to provide exceptional support to our internal clients. This role is crucial in ensuring the seamless operation of IT systems and services.

Position Overview:
The IT Help Desk Technician will deliver technical assistance and support for a variety of hardware and software issues, catering to both in-person and remote users. The primary goal is to troubleshoot and resolve technical problems while maintaining high levels of customer satisfaction.

Key Responsibilities:
  • Deliver comprehensive support for IT equipment including workstations, laptops, and printers.
  • Provide initial troubleshooting for software and hardware issues, keeping users informed throughout the resolution process.
  • Assist users with Microsoft, Adobe, and AutoCAD applications.
  • Document all support interactions and technical issues in the problem tracking system in real-time.
  • Utilize various communication tools to stay updated on ongoing technical issues.
  • Create and manage support tickets, assessing the scope and urgency of each issue.
  • Follow up with users and stakeholders to ensure timely resolution of problems.
  • Close tickets only after confirming user satisfaction and documenting all resolution steps.
Qualifications:
  • High School Diploma or equivalent, with relevant training preferred.
  • A minimum of 2 years of experience in IT support and troubleshooting.
Skills and Abilities:
  • Strong organizational and prioritization skills.
  • Excellent problem-solving capabilities.
  • Effective verbal communication skills.
  • Ability to work independently with minimal supervision.
Work Environment:
This position is based in a professional office setting with standard office equipment. The role requires the ability to sit for extended periods and occasionally lift up to 25 lbs.

Equal Employment Opportunity:
Tuknik Government Services is committed to fostering a diverse and inclusive workplace. We do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We encourage all qualified individuals to apply.
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