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IT Support Specialist

2 months ago

Baltimore, Maryland, United States TEKsystems Full time

Position Overview:

The individual in this role will serve as the primary support resource for the facility, addressing a variety of technical issues related to both hardware and software. Daily tasks will include troubleshooting computer problems, delivering user training, assembling and configuring computers, and facilitating the overall functionality of the organization's end-user technology.

Key Responsibilities:

  • Resolve technical issues related to computer hardware and software.
  • Provide training and support to end users.
  • Assemble, configure, and maintain computer systems.
  • Manage user access to networks, systems, and applications by creating or removing accounts and permissions.
  • Collaborate with IT department personnel and technology stakeholders to assist with specialized tasks.
  • Balance creative and technical problem-solving with exceptional customer service.
  • Prioritize and manage incidents and workload effectively.

Essential Skills:

  • Help desk support
  • Desktop troubleshooting
  • Active Directory management
  • Hardware diagnostics
  • System imaging
  • Proficiency in Windows 10
  • Experience with Microsoft Teams
  • Network connectivity support
  • Printer hardware and support
  • Familiarity with Autopilot, Azure, and Office 365

Experience Level: Intermediate

About TEKsystems:

TEKsystems is a leader in Full-Stack Technology Services and Talent Services, partnering with clients to activate innovative ideas and solutions. With a workforce of 80,000 professionals, we collaborate with over 6,000 clients, including a significant portion of the Fortune 500, across North America, Europe, and Asia. Our commitment to transformation and partnership drives our success in the technology landscape.

Diversity and Inclusion:

TEKsystems is an equal opportunity employer and values diversity in the workplace. We welcome applications from all individuals, regardless of race, gender, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.