IBM i Technical Lead

1 week ago


Waller, Texas, United States DAIKIN COMFORT TECHNOLOGIES MFG LP Full time
Job Overview

Position Responsibilities:

This role involves:

  • Leading and mentoring a team of IBM i technicians.
  • Setting performance goals, conducting evaluations, and encouraging professional development among team members.
  • Providing technical support and direction to third-party service providers, IT personnel, and end-users.
  • Overseeing issue resolution processes and change management, ensuring that all tickets and Requests for Change (RFCs) are logged, prioritized, assigned, and resolved promptly.
  • Managing IBM i projects to ensure alignment with departmental objectives and adherence to budgetary constraints.
  • Collaborating with IT leadership to formulate technology strategies that support business objectives.
  • Supervising third-party service providers and/or performing installation, configuration, and maintenance of the IBM i operating system and associated software.
  • Overseeing system upgrades, patches, and fixes as necessary.
  • Implementing and managing security protocols, including user access controls, authentication, and authorization measures.
  • Enforcing security policies and access controls to safeguard sensitive data and applications.
  • Working with the security team to address vulnerabilities and ensure compliance with industry standards.
  • Developing and maintaining backup and disaster recovery strategies for IBM i systems.
  • Ensuring regular backups and testing recovery procedures to maintain data integrity and system availability.
  • Monitoring system performance and identifying opportunities for optimization.
  • Tracking system usage trends and planning for necessary capacity upgrades.
  • Providing recommendations for hardware and software enhancements to meet future business needs.
  • Troubleshooting performance challenges and implementing solutions to improve system efficiency.
  • Configuring and managing high availability (HA) and redundancy solutions for critical applications.
  • Ensuring failover mechanisms are established to minimize downtime.
  • Collaborating with application development teams to support application deployment and troubleshooting efforts.
  • Working with IT infrastructure teams to integrate IBM i systems into the broader technology environment.
  • Maintaining accurate documentation related to system configurations, procedures, and troubleshooting protocols.
  • Staying updated with industry trends and best practices concerning IBM i systems and related technologies.
  • Executing additional projects and responsibilities to support ongoing business needs.

Nature & Scope:

  • Ensures alignment of work with the expectations, goals, and vision of leadership.
  • Accountable for the implementation of policies, processes, and procedures.
  • Utilizes policies, procedures, and business plans to guide decision-making and problem-solving.
  • Handles moderately complex issues and projects.
  • Provides guidance and training to team members.
  • Possesses authority to hire, recommend compensation, set performance objectives, and suggest terminations.
  • Signing authority is determined by company policy and guidelines.

Knowledge & Skills:

  • Extensive experience in IBM i system administration and management.
  • Proficiency in programming languages utilized in IBM i environments, such as RPG (Report Program Generator).
  • Strong understanding of system security best practices and compliance standards.
  • Familiarity with high availability and redundancy solutions for IBM i systems.
  • Excellent troubleshooting and problem-solving capabilities.
  • Strong communication and collaboration skills.

Experience:

  • 10+ years in a related field.
  • 5+ years in a leadership role.

Education/Certification:

  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.

People Management: Yes

Physical Requirements / Work Environment:

  • Must be able to perform essential responsibilities with or without reasonable accommodations.

Reports To: DIRECTOR, IT INFRASTRUCTURE

The Company is committed to providing equal employment opportunities to all employees and applicants, regardless of race, color, religion, creed, national origin, citizenship, veteran status, disability, medical condition, marital status, sex, age, sexual orientation, gender identity or expression, political affiliation, or any other characteristic protected by law.



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