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Business Development Director

2 months ago

Waller, Texas, United States DAIKIN COMFORT TECHNOLOGIES MFG LP Full time
Job Description

Job Summary:

The National Account Manager will be responsible for managing relationships with customers and corporate offices, developing and growing current business relationships, and ensuring that Daikin Comfort Technologies MFG LP is represented in a professional and courteous manner.

Key Responsibilities:

  • Liaison Role: Acts as a liaison between distributors and corporate offices, facilitating communication and collaboration.
  • Customer Relationship Management: Develops and implements best practices for establishing, building, and maintaining customer relationships to position the company as a supplier of choice.
  • Travel and Meetings: Travels to work trade shows and open houses, conducts face-to-face meetings with distributor principals and their management teams, and conducts distributor visits as required.
  • Conflict Resolution: Resolves market conflicts within various Daikin distribution channels.
  • Sales Planning and Execution: Assists in sales planning and forecasting, executes sales efforts to achieve budgetary goals, and makes recommendations to improve services and expand on local successes in new markets.
  • Market Opportunity Identification: Identifies untapped or underdeveloped market opportunities.
  • Collaboration and Communication: Works collaboratively amongst all organizational departments, has a working knowledge of PAP and Rebate Automation, and performs other tasks as assigned.

Accountability and Decision-Making:

  • Alignment with Director's Expectations: Ensures work is aligned with the Director's expectations, goals, and vision.
  • Implementation of Policies and Procedures: Accountable for implementation of policies, processes, and procedures for short-term results.
  • Decision-Making and Problem-Solving: Decisions and problem-solving are guided by policies, procedures, and business plan; receives guidance from Senior Manager/Director.
  • Complexity and Autonomy: Works on difficult to moderately complex issues and projects, provides guidance and training to subordinates, and has authority to hire, recommend pay, establish performance, and recommend for termination.

Knowledge and Skills:

  • Rapport Building and Credibility: Ability to quickly establish rapport, developing credibility, loyalty, trust, and commitment within assigned relationships.
  • Decision Making and Diplomacy: Demonstrated sound decision making with diplomacy and adherence to company policies and procedures.
  • Matrix Organization and Collaboration: Ability to work within a matrix organization and work closely with all business divisions to meet very short deadlines often requiring long periods of continuous work.
  • Corporate and Field Selling Environments: Significant knowledge base in corporate and field selling environments.
  • Leadership and Influence: Ability to work well with others, even remotely, with successful history of leading a diverse group, skilled at influencing others at all organizational levels, and able to develop credibility and trust quickly with senior managers/decision-makers.
  • Strategic Thinking and Problem-Solving: Demonstrated ability to think strategically, manage risk, and be innovative in problem-solving.
  • Communication and Presentation: Excellent verbal and written communication skills, ability to interpret technical information and adapt it to the needs of a business audience, and ability to present information to a variety of audiences, external and internal.
  • Business Acumen and Finance: Demonstrated high business acumen and understanding of finance/financial principles.
  • Channel Partner Models and Competitive Environment: Knowledgeable in channel partner models and the local competitive environment.
  • Travel and Adaptability: Ability to engage in travel without restriction, both domestically and internationally.
  • Technical Skills: Working knowledge of MS Office – Outlook, Word, Excel, PowerPoint, (Access is a plus).

Experience and Education:

  • Progressive Responsibility: 3 - 7 years minimum of progressive responsibility in strategic sales or sales management to mid-size and large customers.
  • Strategic Account Management: Proven experience providing strategic account management to mid-size and large organizations through matrix environments, requiring multi-million dollar complex contracts.
  • Customer Expectations and Needs: Proven track record of exceeding customer expectations and anticipating their needs.
  • Account Development and Selling: Experience developing and managing new and existing accounts and selling within all levels (including C-level) of an organization.
  • Solution Selling Techniques: Deep experience utilizing solution selling techniques to identify business needs, develop customized solutions, and measure business problems.

Education and Certification:

  • Bachelor's Degree: Bachelor's Degree, Business or marketing preferred.

People Management and Physical Requirements:

  • No People Management: No.
  • Physical Requirements: Must be able to perform essential responsibilities with or without reasonable accommodations.

Reports To:

  • Director, National Accounts: Director, National Accounts.