Customer Service Representative
6 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Sales Advisor. As a key member of our sales team, you will be responsible for delivering exceptional customer service and driving sales growth through effective guest interactions.
Key Responsibilities- Guest Interactions: Build meaningful relationships with customers, understand their needs, and provide personalized solutions to meet their tire and service requirements.
- Sales and Service: Help drive sales growth by promoting and selling tires and services to customers, while ensuring a seamless and efficient service experience.
- Product Knowledge: Develop and maintain in-depth knowledge of our products and services, including warranties, promotions, and manufacturing recommendations.
- Teamwork: Collaborate with colleagues to achieve sales and service goals, while maintaining a positive and supportive team environment.
- Continuous Improvement: Stay up-to-date with industry trends and best practices, and participate in ongoing training and development to enhance your skills and knowledge.
- Guest Service Experience: Previous experience in a customer-facing role, preferably in the automotive industry.
- Education: High school diploma or equivalent required; previous automotive or tire sales experience a plus.
- Communication Skills: Excellent verbal and written communication skills, with the ability to effectively interact with customers and colleagues.
- Problem-Solving: Strong problem-solving skills, with the ability to analyze situations and make informed decisions.
- Adaptability: Ability to work in a fast-paced environment, with flexibility to adapt to changing priorities and deadlines.
Goodyear is one of the world's largest tire companies, with a rich history of innovation and a commitment to delivering exceptional products and services to our customers. As a member of our team, you will have the opportunity to work with a global leader in the automotive industry, while contributing to the success of our business.
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Customer Service Representative
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