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Customer Service Representative

2 months ago

Elk Grove Village, Illinois, United States Tesla Full time

About the Role

Tesla is seeking a highly skilled and detail-oriented Customer Service Representative to join our team. As a key member of our Internal Collision Center, you will play a critical role in supporting our Authorized Collision Program.

Key Responsibilities

  • Work Scheduling and Maintenance: Ensure seamless scheduling and maintenance of our collision repair services.
  • Vehicle Arrival Preparation: Coordinate and prepare vehicles for repair, ensuring timely and efficient processing.
  • Customer Communication and Expectations: Provide exceptional customer service, managing expectations and resolving issues in a professional and courteous manner.
  • Rental Coordination and Handoff: Coordinate rental arrangements and ensure smooth handoffs to customers.
  • Vehicle Status Updates: Keep customers informed of repair status and progress.
  • Material and Supplies Reordering: Manage inventory and reorder materials and supplies as needed.
  • Repair Review and Delivery: Conduct thorough reviews of repairs and ensure timely delivery of vehicles.

Requirements

  • Excellent Communication Skills: Possess excellent written and verbal communication skills, with the ability to follow instructions and communicate effectively with customers and colleagues.
  • Collaboration and Teamwork: Demonstrate ability to establish and maintain cooperative working relationships with colleagues and customers.
  • Problem-Solving and Adaptability: Show ability to work independently in limited supervision environments and adapt to changing priorities and situations.
  • Technical Skills: Possess Microsoft Office experience and a certificate from a vocational school in collision repair (preferred).
  • Age Requirement: Must be at least 18 years of age.

Benefits and Compensation

  • Competitive Pay: Receive competitive pay and benefits as a full-time Tesla employee.
  • Comprehensive Benefits Package: Enjoy a comprehensive benefits package, including medical, dental, and vision plans, as well as 401(k) with employer match and other financial benefits.
  • Employee Discounts and Perks: Take advantage of employee discounts and perks, including commuter benefits and access to Tesla's employee discounts program.