Service Excellence Representative

2 weeks ago

Morton Grove, Illinois, United States Bunzl Distribution USA Full time

Customer Service Representative

Job Category: Telesales & Customer Service

Job Details:

The Customer Service Representative (CSR) plays a vital role in managing assigned accounts by delivering outstanding service to both internal and external clients. This position primarily focuses on addressing inquiries related to orders, backorders, estimated times of arrival (ETAs), and tracking information. The CSR is expected to ensure complete resolution for every inquiry.

The CSR acts as the main point of contact and liaison with other departments, including Sales Operations and Warehouse Operations.

Responsibilities:

  • Investigate and resolve customer issues and complaints effectively.
  • Serve as a dedicated CSR agent, managing inquiries from initiation to resolution, whether through phone or email.
  • Provide timely responses to all client inquiries, aiming for same-day resolution whenever feasible.
  • Ensure all issues are resolved to client satisfaction or escalate as necessary, while maintaining professionalism and a customer-centric approach.
  • Keep clients updated daily on the status of their inquiries until resolution.
  • Process manual replenishment orders efficiently.
  • Expedite orders as required.
  • Collaborate effectively within a team to achieve business objectives.
  • Assist clients confidently with eCommerce inquiries related to proprietary products and ordering schedules.
  • Manage multiple client inquiries simultaneously while adhering to Service Level Agreements (SLAs).
  • Be available to work flexible hours between 7 AM and 7 PM, Monday through Friday.
  • Exhibit excellent attention to detail in customer service interactions.
  • Demonstrate a positive attitude and a passion for serving customers.

Requirements:

  • High School diploma or equivalent, with a minimum of 2 years of customer service experience in a call center environment.
  • Bachelor's degree preferred.
  • Proficient in computer applications, including MS Word, Excel, and email; experience with AS 400 and ServiceNow is a plus.
  • Strong problem-solving skills with the ability to multitask and make sound decisions.

Bunzl is a leading provider in various industries, including Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail, and Safety. We have achieved significant growth through both organic development and acquisitions, reaching sales exceeding $10 billion. Bunzl North America operates over 100 warehouses and serves clients across the United States, Puerto Rico, Canada, and parts of the Caribbean and Mexico.

Benefits:

Bunzl Distribution offers competitive salaries, a supportive work environment, and a comprehensive benefits package, including a 401k plan with company matching.

Equal Opportunity Employer:

Bunzl Distribution is committed to equal employment opportunities and strives to attract and retain the best-qualified individuals without regard to race, color, religion, national origin, gender, sexual orientation, age, disability, or veteran status, as required by law.

  • Automotive Customer Service Representative

    2 weeks ago

    Morton Grove, Illinois, United States McGrath Automotive Group Full time

    Position Summary: We are excited to announce an opportunity for a dedicated and customer-oriented Automotive Customer Service Representative to become part of our esteemed team at McGrath Automotive Group. The successful candidate will possess exceptional communication abilities, a solid technical grasp of automotive mechanics, and a strong dedication to...

  • Customer Service Representative

    17 hours ago

    Morton Grove, Illinois, United States Bunzl Distribution USA Full time

    Job SummaryBunzl Distribution USA is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction.Key Responsibilities:Investigate and resolve customer complaints and issues...

  • Service Excellence Representative

    1 week ago

    Downers Grove, Illinois, United States Timken Full time

    Opportunity for GrowthCustomer Service Representative RoleThe Timken customer service representative position is dedicated to delivering a range of services, solutions, and support to current clients, potential customers, and sales personnel. This role focuses on engaging with clients to furnish information in response to inquiries regarding products and...

  • Service Operations Representative

    7 days ago

    Morton Grove, Illinois, United States Bunzl Distribution USA Full time

    Customer Support Agent ($21-$23 per hour)Job Category: Telesales & Customer Service Requisition Number: CUSTO010149Position OverviewThe Customer Support Agent (CSA) plays a crucial role in managing assigned accounts by delivering outstanding service to both internal and external clients. This position is primarily focused on addressing inquiries related to...

  • Customer Service Representative

    4 days ago

    Morton Grove, Illinois, United States Goodyear Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Sales Advisor. As a key member of our sales team, you will be responsible for delivering exceptional customer service and driving sales growth through effective guest interactions.Key ResponsibilitiesGuest Interactions: Build meaningful...

  • Sales Representative

    2 days ago

    Morton Grove, Illinois, United States Mae Trongkamsataya - State Farm Agent Full time

    Job Opportunity at Mae Trongkamsataya - State Farm AgentWe are seeking a highly motivated and results-driven individual to join our team as a Sales Representative. As a Sales Representative with Mae Trongkamsataya - State Farm Agent, you will play a pivotal role in helping individuals and families protect what matters most to them.Key Responsibilities:Sales...

  • Financial Services Representative State Farm Agent Team Member

    2 days ago

    Morton Grove, Illinois, United States Mae Trongkamsataya - State Farm Agent Full time

    Job OverviewMae Trongkamsataya - State Farm Agent is seeking a highly motivated and sales-driven individual to join our team as a Financial Services Representative. As a key member of our team, you will play a crucial role in marketing and selling financial products that manage everyday risks to our customers.Key ResponsibilitiesCustomer Education: Use a...

  • Customer Service Sales Representative

    2 weeks ago

    Downers Grove, Illinois, United States K&G Fashion Superstore Full time

    Customer Service Sales Representative K&G Fashion Superstore is actively seeking a Customer Service Sales Representative to enhance our retail operations. We pride ourselves on fostering a vibrant work atmosphere that encourages personal and professional development. Our mission is to provide customers with top-quality branded clothing at competitive...

  • Automotive Service Consultant

    2 days ago

    Morton Grove, Illinois, United States Audi Morton Grove Full time

    Job SummaryAudi Morton Grove is seeking a highly skilled and customer-focused Automotive Service Advisor to join our team. As a key member of our service department, this individual will play a crucial role in ensuring a seamless and positive experience for our clients.Key ResponsibilitiesCustomer InteractionMeet and greet customers, assessing their...

  • Customer Service Representative

    5 hours ago

    Downers Grove, Illinois, United States Sentinel Offender Services Full time

    Job SummaryWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Sentinel Offender Services. As a Customer Service Representative, you will be the primary point of contact for our clients, providing exceptional customer service and support.Key ResponsibilitiesProvide courteous, professional, and efficient service...

  • HVAC Service Technician

    2 days ago

    Morton Grove, Illinois, United States King Heating Full time

    Job OverviewAt King Heating, we're a leading provider of heating and cooling services, renowned for our exceptional customer experience. With a rich history dating back to 1968, we've established ourselves as one of the most trusted and highly-rated heating companies in the region. Due to our rapid growth, we're seeking skilled HVAC Service Technicians to...

  • Automotive Service Specialist

    2 weeks ago

    Morton Grove, Illinois, United States Goodyear Full time

    Join Goodyear. Drive Your Career Forward.IMMEDIATE OPPORTUNITY - APPLY NOWText to connect with a recruiterJust Tires, a leader in automotive services, prioritizes customer satisfaction and experience. We provide a dynamic and engaging work atmosphere, alongside competitive compensation. Our extensive benefits package includes health insurance, 401(k) plans,...

  • Retail Sales Representative

    4 days ago

    Morton Grove, Illinois, United States SAS Retail Services Full time

    Explore a Career as a Traveling Retail Merchandiser with SAS Retail ServicesIn this role, you'll be responsible for product movement at retail locations, including displaying, moving, and tracking products to maximize sales opportunities for stores and suppliers. As a Traveling Reset Merchandiser, you'll help ensure that the latest products align with the...

  • Corporate Client Service Representative

    2 weeks ago

    Morton, Illinois, United States HOMETOWN COMMUNITY BANK Full time

    Position OverviewThe Corporate Customer Contact Center Specialist plays a crucial role in delivering exceptional service to our clients at Hometown Community Bank. This position is dedicated to addressing and resolving customer inquiries related to our Retail and Business Online Banking services.Key ResponsibilitiesManage incoming customer communications...

  • Customer Service Representative

    4 days ago

    Downers Grove, Illinois, United States Andy Herrero - State Farm Agent Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - Insurance and Financial Services. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesEstablish and maintain strong relationships...

  • Customer Care Associate

    7 days ago

    Morton Grove, Illinois, United States Bunzl Distribution USA Full time

    Customer Service Representative ($21-$23 per hour)Job Category: Telesales & Customer Service Requisition Number: CUSTO010149Job OverviewThe Customer Service Representative (CSR) plays a crucial role in managing assigned accounts by delivering outstanding service to both internal and external clients. This position primarily focuses on resolving inquiries...

  • Luxury Automotive Service Technician

    2 weeks ago

    Morton Grove, Illinois, United States Audi Morton Grove Full time

    Audi Morton Grove - Morton Grove, IL. Join our expanding Service Team as we seek skilled technicians specializing in European vehicles to enhance our operations. Our cutting-edge facility, paired with a supportive and family-oriented environment, empowers our team members to excel and progress in their careers. There are abundant opportunities for...

  • Client Support Specialist

    2 weeks ago

    Morton Grove, Illinois, United States Bunzl Distribution USA Full time

    Customer Service RepresentativeJob Category: Telesales & Customer ServiceJob OverviewThe Customer Service Representative (CSR) plays a crucial role in managing assigned accounts by delivering outstanding service to both internal and external clients. This position primarily focuses on addressing inquiries related to orders, backorders, estimated times of...

  • Senior Customer Service Representative

    2 days ago

    Downers Grove, Illinois, United States Tailored Brands Inc Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Senior Customer Service Representative to join our team at K&G Fashion Superstore. As a key member of our sales support team, you will be responsible for delivering exceptional customer service and ensuring a seamless shopping experience for our valued customers.Key ResponsibilitiesCustomer...

  • Customer Service Representative

    3 days ago

    Elk Grove Village, Illinois, United States Daltile Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Daltile. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesCustomer Account Management: Provide timely and...