Service Team Member

2 months ago


Morton Grove, Illinois, United States Michaels Stores Full time
Job Summary

We are seeking a highly motivated and customer-focused Service Team Member to join our team at Michaels Stores. As a Service Team Member, you will be responsible for delivering exceptional customer service, ensuring a seamless shopping experience, and maintaining a well-organized store environment.

Key Responsibilities
  • Customer Service: Provide friendly and attentive service to customers, answering questions and resolving issues in a timely and professional manner.
  • Store Recovery: Maintain a clean and organized store environment, including merchandise recovery and maintenance.
  • Merchandise Duties: Assist with truck unloading, stocking, and planogram processes to ensure accurate and efficient inventory management.
  • Checkout Experience: Provide a fast and friendly checkout experience, executing cash handling to standards and ensuring customer satisfaction.
  • Omni Channel Processes: Assist with Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) processes to ensure seamless customer experience.
  • Team Collaboration: Work collaboratively with other team members to achieve sales goals, maintain store standards, and promote a positive work environment.
Preferred Qualifications
  • Retail Experience: Previous retail experience, preferably in a customer-facing role.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to work effectively with customers and team members.
  • Adaptability: Ability to adapt to changing priorities and work in a fast-paced environment.
Work Environment

As a Service Team Member at Michaels Stores, you will work in a dynamic and fast-paced retail environment. You will be required to stand for long periods, move throughout the store, and lift heavy boxes and merchandise. You will also be exposed to various weather conditions while retrieving shopping carts or unloading trucks.

Equal Opportunity Employer

Michaels Stores is an equal opportunity employer and is committed to creating an inclusive and diverse work environment. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.


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