Customer Support Operations Supervisor
2 weeks ago
Customer Support Operations Supervisor
Job Category: Customer Support & Sales
Key Responsibilities:
- Lead and manage a team of customer service representatives
- Oversee account management and workflow coordination
- Achieve measurable outcomes aligned with organizational goals
- Collaborate with internal teams to address and resolve customer issues
- Provide mentorship and training to team members
- Ensure accuracy in reporting and data management
- Implement and enforce standard operating procedures and software applications
- Identify areas for improvement and update processes as necessary
- Work in partnership with other departments
- Develop and maintain a library of standard operating procedures
- Manage customer eCommerce platforms
- Act as a point of contact for business partners
Qualifications:
- At least 2 years of experience in customer service
- Bachelor's degree is preferred
- Strong skills in problem-solving and communication
- Proficient in computer applications
- Ability to adapt to new technologies
- Excellent verbal and written communication skills
Company Overview: Bunzl Distribution USA is a leading provider in various sectors, committed to equal employment opportunities. With a substantial workforce and a diverse range of products, Bunzl North America serves multiple regions effectively.
Bunzl Distribution offers competitive compensation, a supportive work environment, and a comprehensive benefits package, including a 401k plan with company matching.
We are an Equal Opportunity Employer, dedicated to fostering a diverse workplace and do not discriminate against employees based on compensation information disclosure.
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