Customer Care Associate

1 week ago


Morton Grove, Illinois, United States Bunzl Distribution USA Full time

Customer Service Representative ($21-$23 per hour)

Job Category: Telesales & Customer Service Requisition Number: CUSTO010149

Job Overview

The Customer Service Representative (CSR) plays a crucial role in managing assigned accounts by delivering outstanding service to both internal and external clients. This position primarily focuses on resolving inquiries related to orders, backorders, estimated times of arrival (ETAs), and tracking information. The CSR is expected to ensure complete resolution for every inquiry, acting as the primary contact and liaison with other departments involved in daily operations.

Key Responsibilities:

  • Investigate and resolve customer issues and complaints effectively.
  • Serve as a dedicated CSR agent, managing inquiries from initiation to resolution via phone or email.
  • Provide timely responses to all client inquiries, ideally within the same business day.
  • Ensure client satisfaction by resolving issues or escalating them as necessary while maintaining a calm and professional demeanor.
  • Keep clients updated daily on the status of open issues until they are resolved.
  • Process manual replenishment orders efficiently.
  • Expedite orders as needed.
  • Collaborate effectively within a team to achieve business objectives.
  • Assist clients confidently with eCommerce inquiries related to proprietary products and ordering schedules.
  • Manage multiple client inquiries simultaneously while adhering to expected Service Level Agreements (SLAs).
  • Be available to work flexible hours between 7 AM and 7 PM (CST), Monday through Friday.
  • Exhibit excellent attention to detail in customer service interactions.
  • Demonstrate a positive attitude and a passion for serving customers.

Qualifications:

  • High School diploma or equivalent with at least 2 years of customer service experience in a call center setting.
  • Bachelor's degree preferred.
  • Proficient in computer applications, including MS Word, Excel, and email; experience with AS 400 and ServiceNow is a plus.
  • Strong problem-solving skills with the ability to multitask and make sound decisions.

Bunzl is a global leader in various industries, including Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail, and Safety. With a significant presence in North America, Bunzl operates over 100 warehouses and serves clients across the United States and beyond. Our commitment to our employees is paramount, and we offer competitive salaries, a supportive work environment, and a comprehensive benefits package, including a 401k with company matching.

Equal Opportunity Employer: Bunzl Distribution is dedicated to fostering a diverse and inclusive workplace. We welcome applications from all qualified individuals without regard to race, color, religion, national origin, sex/gender, sexual orientation, age, disability, or veteran status.



  • Downers Grove, Illinois, United States Timken Full time

    **Opportunities for Personal and Professional Development****Customer Service Representative**The Timken customer service representative position plays a crucial role in delivering a range of services, solutions, and support to our valued customers and sales teams. This position is focused on engaging with clients to provide detailed information in response...


  • Morton Grove, Illinois, United States Menards Full time

    Join the Menards Team!Order Fulfillment & Customer Service AssociateBecome a valued member of Menards, where we pride ourselves on delivering exceptional customer experiences. As an Order Fulfillment & Customer Service Associate, you will engage with customers, prepare merchandise, and facilitate a seamless shopping journey.Employee DiscountsWeekend...


  • Morton Grove, Illinois, United States Michaels Stores Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Part Time Sales Associate to join our team at Michaels Stores. As a Part Time Sales Associate, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and supporting the sales process.Key ResponsibilitiesProvide fast and friendly...


  • Morton Grove, Illinois, United States Ascension Full time

    Join Our Team at AscensionAbout AscensionAscension is a leading healthcare organization that has been providing high-quality care to patients for over 119 years. Our mission is to provide compassionate, personalized care to all individuals, regardless of their background or financial situation.Our Commitment to CareWe are committed to delivering exceptional...


  • Morton Grove, Illinois, United States Velociti Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Janitorial Associate to join our team at Velociti. As a key member of our facilities maintenance team, you will be responsible for ensuring the cleanliness and organization of our client locations.Key ResponsibilitiesCompliance and Safety: Adhere to all safety rules, policies, and procedures...


  • Morton Grove, Illinois, United States Menards Full time

    Join the Menards Team!Order Fulfillment & Delivery AssociateBecome a vital part of our Menards family, where we pride ourselves on delivering exceptional customer service. As an Order Fulfillment & Delivery Associate, you will engage with customers, prepare merchandise, and facilitate a seamless shopping experience.Employee DiscountsWeekend Incentive of $3...


  • Morton Grove, Illinois, United States Bunzl Distribution USA Full time

    Customer Support AgentJob Category: Telesales & Customer ServiceJob Details:The Customer Support Agent (CSA) plays a crucial role in managing assigned accounts by delivering outstanding service to both internal and external clients. This position primarily focuses on resolving inquiries related to orders, backorders, estimated times of arrival (ETAs), and...


  • Morton Grove, Illinois, United States Advocate Aurora Health Full time

    Job SummaryWe are seeking a highly skilled Respiratory Therapist to join our team at Advocate Aurora Health. As a Respiratory Therapist, you will be responsible for providing comprehensive respiratory care to patients in a pediatric setting.Key ResponsibilitiesProvide Respiratory Care: Administer respiratory care procedures and modalities in accordance with...


  • Morton Grove, Illinois, United States Advocate Aurora Health Full time

    Job SummaryWe are seeking a skilled Respiratory Therapist to join our team at Advocate Aurora Health. As a Respiratory Therapist, you will be responsible for providing comprehensive respiratory care to patients in a critical care setting.Key ResponsibilitiesAssess and Evaluate Patients: Conduct thorough assessments of patients to identify respiratory care...


  • Morton, Illinois, United States Walmart Full time

    Job OverviewAs a Front End Checkout Associate at Walmart, you will be responsible for running our registers, providing excellent customer service, and maintaining a positive attitude. Your duties will include:Ringing up items and processing paymentsSmiling, greeting, and thanking customersHelping customers with questions and needsStanding for long periods of...


  • Morton Grove, Illinois, United States Menards Full time

    Job SummaryMenards is seeking a highly motivated and detail-oriented Order Pick Up and Delivery Team Member to join our team. As an Order Pick Up and Delivery Team Member, you will play a critical role in providing excellent customer service and communication while assisting customers with online order pick up and organizing deliveries.Key...


  • Downers Grove, Illinois, United States Prudent Pet Full time

    Job OverviewAbout Our OrganizationAt Prudent Pet Insurance Agency, we are dedicated to ensuring that pets receive optimal health care and enjoy a fulfilling life. Like many pet owners, we regard our pets as family members and strive to keep them safe and healthy.Understanding the various options available in pet insurance policies empowers you to safeguard...


  • Morton, Illinois, United States Gold's Gym Full time

    Position Overview:As a Housekeeping Associate at Gold's Gym, you will play a crucial role in ensuring a clean and welcoming environment for all members and guests. Your responsibilities will include:Maintaining Cleanliness: Regularly clean and uphold the hygiene of gym facilities.Floor Care: Vacuum and mop various floor surfaces to ensure safety and...


  • Morton Grove, Illinois, United States Fifth Third Full time

    About the RoleFifth Third Bank is seeking a highly motivated and customer-focused individual to join our team as a Retail Banking Professional. As a key member of our team, you will be responsible for building and maintaining strong relationships with our customers, providing personalized financial solutions, and driving business growth.Key...


  • Morton Grove, Illinois, United States BrightSpring Health Services Full time

    ACCOUNTS PAYABLE ANALYSTJob LocationsUS-IL-MORTON GROVEIDLine of BusinessOnePoint Patient CarePosition TypeFull-TimeOur CompanyOnePoint Patient CareOverviewThe Accounts Payable Analyst is responsible for maintaining records of routine accounting transactions by preparing and posting journal entries, researching the general ledger, completing account...


  • Morton, Illinois, United States Naturescape Full time

    About NaturescapeNaturescape is a family-owned business that has been committed to providing high-quality lawn and landscape care services since 1986. With 42 locations across the Midwest and South, we have established a reputation for excellence and customer satisfaction.We pride ourselves on creating a positive work environment where our employees feel...


  • Morton, Illinois, United States Gold's Gym Full time

    Position Overview:As a vital member of our team at Gold's Gym, the Housekeeping Associate plays a crucial role in ensuring a pristine environment for our members. Your responsibilities will include:Facility Cleaning: Maintain the cleanliness of all gym areas, ensuring a welcoming atmosphere.Floor Care: Regularly vacuum and mop floors to uphold hygiene...


  • Morton Grove, Illinois, United States Advocate Aurora Health Full time

    Job SummaryWe are seeking a skilled Respiratory Therapist to join our team at Advocate Aurora Health. As a Respiratory Therapist, you will be responsible for providing comprehensive respiratory care to patients, including administering respiratory care procedures and modalities in accordance with established standards, policies, and procedures.Key...

  • Sales Associate

    2 days ago


    Elk Grove Village, Illinois, United States White Cap Supply Holdings, LLC Full time

    Job SummaryWhite Cap Supply Holdings, LLC is seeking a highly skilled Sales Associate - Customer Service Representative to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service and sales support to our customers.Key ResponsibilitiesRespond to customer inquiries and provide timely solutions to...


  • Morton Grove, Illinois, United States Trumbull Industries Full time

    Job OverviewPosition: On-Site BuyerCompany: Trumbull IndustriesTrumbull Industries is seeking a dedicated On-Site Buyer to effectively manage procurement activities for indirect materials. This role is essential in ensuring that our client’s needs are met with efficiency and cost-effectiveness. The ideal candidate will excel in providing exceptional...