Customer Care Associate
1 week ago
Customer Service Representative ($21-$23 per hour)
Job Category: Telesales & Customer Service Requisition Number: CUSTO010149
Job Overview
The Customer Service Representative (CSR) plays a crucial role in managing assigned accounts by delivering outstanding service to both internal and external clients. This position primarily focuses on resolving inquiries related to orders, backorders, estimated times of arrival (ETAs), and tracking information. The CSR is expected to ensure complete resolution for every inquiry, acting as the primary contact and liaison with other departments involved in daily operations.
Key Responsibilities:
- Investigate and resolve customer issues and complaints effectively.
- Serve as a dedicated CSR agent, managing inquiries from initiation to resolution via phone or email.
- Provide timely responses to all client inquiries, ideally within the same business day.
- Ensure client satisfaction by resolving issues or escalating them as necessary while maintaining a calm and professional demeanor.
- Keep clients updated daily on the status of open issues until they are resolved.
- Process manual replenishment orders efficiently.
- Expedite orders as needed.
- Collaborate effectively within a team to achieve business objectives.
- Assist clients confidently with eCommerce inquiries related to proprietary products and ordering schedules.
- Manage multiple client inquiries simultaneously while adhering to expected Service Level Agreements (SLAs).
- Be available to work flexible hours between 7 AM and 7 PM (CST), Monday through Friday.
- Exhibit excellent attention to detail in customer service interactions.
- Demonstrate a positive attitude and a passion for serving customers.
Qualifications:
- High School diploma or equivalent with at least 2 years of customer service experience in a call center setting.
- Bachelor's degree preferred.
- Proficient in computer applications, including MS Word, Excel, and email; experience with AS 400 and ServiceNow is a plus.
- Strong problem-solving skills with the ability to multitask and make sound decisions.
Bunzl is a global leader in various industries, including Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail, and Safety. With a significant presence in North America, Bunzl operates over 100 warehouses and serves clients across the United States and beyond. Our commitment to our employees is paramount, and we offer competitive salaries, a supportive work environment, and a comprehensive benefits package, including a 401k with company matching.
Equal Opportunity Employer: Bunzl Distribution is dedicated to fostering a diverse and inclusive workplace. We welcome applications from all qualified individuals without regard to race, color, religion, national origin, sex/gender, sexual orientation, age, disability, or veteran status.
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