Automotive Customer Service Representative

2 weeks ago


Morton Grove, Illinois, United States McGrath Automotive Group Full time

Position Summary:
We are excited to announce an opportunity for a dedicated and customer-oriented Automotive Customer Service Representative to become part of our esteemed team at McGrath Automotive Group.

The successful candidate will possess exceptional communication abilities, a solid technical grasp of automotive mechanics, and a strong dedication to delivering superior service to our clientele.

As an integral member of our service department, the Automotive Customer Service Representative is essential in facilitating a smooth and enjoyable experience for our customers.


Key Responsibilities:
• Welcome clients and evaluate their automotive service requirements.
• Attend to customer issues and accurately record vehicle concerns.
• Provide precise estimates for repair expenses and timelines.
• Effectively communicate with clients regarding suggested services.
• Collaborate with service technicians to ensure prompt repair completion.
• Keep clients updated on the progress of their vehicles.
• Address customer questions and issues in a professional and respectful manner.
• Schedule appointments and oversee the service department's workflow.
• Maintain organized and accurate records of customer interactions and transactions.
• Work alongside other team members to meet service department objectives.

Required Qualifications:
• Prior experience as an Automotive Customer Service Representative is advantageous.
• Strong understanding of automotive systems and repairs.
• Excellent communication and interpersonal skills.
• Customer-centric with a focus on delivering exceptional service.
• Ability to thrive in a fast-paced and dynamic environment.
• Proficient in the computer systems and software utilized in automotive service.
• Strong organizational and multitasking skills.
• Team-oriented with a positive demeanor.

Employee Benefits:
• Comprehensive health, dental, and vision insurance.
• 401(k) retirement savings plan.
• Paid time off.
• Continuous training and professional development opportunities.

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